At a Glance
- Tasks: Be the go-to tech guru for customers, solving integration issues and providing top-notch support.
- Company: Join Astra, a fintech leader revolutionising money movement with cutting-edge technology.
- Benefits: Enjoy competitive pay, equity options, and a flexible remote-first work culture.
- Other info: Work in a dynamic team that values collaboration and professional growth.
- Why this job: Make a real impact by ensuring seamless integrations and enhancing customer trust.
- Qualifications: 1-3 years in tech support or solutions engineering; strong problem-solving and communication skills.
The predicted salary is between 50000 - 65000 £ per year.
About Astra
Astra is building mission-critical infrastructure for moving money at scale.
Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems.
We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements.
The Role
At Astra, a Technical Account Manager is the first line of technical troubleshooting for our customers.
This person will respond to inbound inquiries, investigate and resolve integration issues, aid in technical client configurations, and provide clear guidance and support to customers and internal teams.
They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary.
The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers.
Schedule & Time Zone
This role requires working hours of 12:00 AM – 9:00 AM Eastern Time (ET), providing overnight coverage for Astra's platform and customers.
This schedule aligns naturally with UK and EU business hours, making candidates in those time zones a strong fit.
North American and other candidates are also welcome if they are committed to this shift.
What You'll Do
- Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops.
- Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations.
- Contribute to Astra's knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service.
- Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation.
- Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary.
- Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication.
What We're Looking For
- Required Experience
- 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus).
- Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools.
- Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues.
- Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations.
- Experience with support systems like Zendesk (or similar ticketing platforms).
- A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams.
- A proactive, detail-oriented approach and willingness to document solutions and processes for future use.
- Proactive mindset - you seek out ways to improve systems and enable others
Education
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience.
- Technical Skills
- Monitoring: Experience with observability and alerting systems
- Proficiency with cloud platforms, ideally Google Cloud Platform (GCP)
- Understanding of APIs, data integrations, and common troubleshooting workflows
- Experience with ticketing systems (Zendesk, Jira, or similar)
- Comfort working with logs, SQL queries, and basic debugging tools
- Strong documentation skills for both internal and customer-facing materials
- Bonus Technical Skills
- Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, Big Query)
- Infrastructure as Code: Terraform, Cloud Formation, or similar
- CI/CD: Git Hub Actions, Circle CI, or similar platforms
- Programming: Python, Go, Bash for automation and tooling
- Why This Role Matters
- Customer Trust: Be on the front line, ensuring Astra's integrations run seamlessly and customers feel supported.
- Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance.
- Onboarding Success: Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable.
- Knowledge Sharing: Create documentation and insights that empower customers and reduce friction.
- Feedback Loop: Bridge customer needs and engineering innovation to shape Astra's future solutions.
What We Offer
- Competitive compensation with equity in a growing fintech company (note that international employees may have different tax treatment)
- Remote-first culture with flexible working arrangements
- Small team, big impact - your work directly shapes our entire platform infrastructure
- Professional growth - lead infrastructure decisions for a scaling fintech platform
- Modern tech stack - work with cutting-edge cloud technologies
- Mission-driven - build infrastructure that powers financial innovation
- Remote Work and Culture
Astra is a remote-first company hiring only within the U.
We value thoughtful collaboration, clarity, and initiative.
We're proud to be an equal opportunity employer and are committed to building a diverse and inclusive team.
How to Apply
We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges.
If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Account Manager in Canterbury
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Grabjobs. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Remote Technical Account Manager in Canterbury
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Grabjobs.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Grabjobs's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Grabjobs
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Grabjobs.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Grabjobs will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Grabjobs employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
