Remote Senior Partner Relations Manager (Games/Entertainment) in Cambridge

The opportunity Unity's Partner Relations team is looking for proactive, people-minded Account Managers to own the success of our most valued partners. Working directly with Developers' executive and technical leadership, we ensure the success of Unity productions all over the world by solving the problems that everyone else gave up on as impossible. Rest assured, you'll never be bored at Unity.

Our customers create everything from small mobile projects to AAA console games and immersive multi-user VR experiences, and they're going to need your help to get their projects to maximum performance, stay technically super-stable, and ship on time. As a Senior Partner Relations Manager, you're the glue that keeps the whole operation together. Your role is pivotal in fostering long-term relationships with key customers and helping them realize the full value of our offerings.

You'll need a deep understanding of your customer's long-term strategic goals, helping to surface issues, and feeding data back directly to our product teams. You'll manage customer emergencies with a calm focus. You'll strive for constant improvement both with your customers and within Unity. You'll set the bar high, ensuring we are always on point and timely.

What you'll be doing

• Define and execute a strategic customer success plans for a selection of Unity's highest-profile gaming and entertainment customers.
• Serve as the main point of contact for assigned accounts, managing the end-to-end customer journey, developing and maintaining strong, long-lasting relationships with key stakeholders.
• Proactively lead and drive internal account teams to ensure a cohesive and effective customer experience.
• Escalate urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team.
• Own the Voice of Customer by actively monitoring and managing customer feedback and sentiments, and ensuring the resolution of emerging issues in real-time.
• Create and maintain real-time reporting of responsiveness, service quality and customer satisfaction and use the data to help drive Unity's customer care culture.

What we're looking for

• A passion and an understanding of game production lifecycles and customer success in an area of real time 3D, games, or technology.
• Experience in Customer Success, Developer Relations, Technical Project Management, Producing or Account Management in software production, games industry, or other intersecting industries.
• Top-notch social & communication skills, and a highly-proactive personality.
• Able to travel both domestically and internationally.
• Be a fluent English-speaker AND have work proficiency in Russian or French.

You might also have

• A Technical background or are self-taught Unity hobbyist who have a solid grasp of the Engine.
• Taken part of Gamejams, Hackathons or worked on personal projects using a game engine.
• Work Proficiency in Spanish or Turkish.

Additional information

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position.

Benefits

At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance. Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status. While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally:

• Comprehensive health, life, and disability insurance.
• Commute subsidy.
• Employee stock ownership.
• Competitive retirement/pension plans.
• Generous vacation and personal days.
• Support for new parents through leave and family-care programs.
• Office food snacks.
• Mental Health and Wellbeing programs and support.
• Employee Resource Groups.
• Global Employee Assistance Program.
• Training and development programs.
• Volunteering and donation matching program.

Life at Unity

Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators.

If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.