At a Glance
- Tasks: Help customers with energy queries and provide solutions with empathy and care.
- Company: A forward-thinking energy company focused on customer satisfaction and sustainability.
- Benefits: Hybrid working, EV salary sacrifice, cycle-to-work scheme, and fully stocked kitchens.
- Other info: Immediate start available with excellent career development opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Passion for customer service and the ability to empathise with diverse situations.
The predicted salary is between 25000 - 30000 £ per year.
We’re here to shake things up, to make energy better for our customers and the planet. Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact. Live for great customer service. You get a kick out of helping people and making their day that little bit better.
No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.
Hybrid working – for those out of training & performing well, you can WFH 2 days.
- EV salary sacrifice – drive electric & save
- Cycle-to-work scheme
- Fully stocked kitchens – snacks = fuel = happiness
Our need - Immediate starters
Hours - Full Time
Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. It's designed to give you a taste of the company culture and the type of work involved.
Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages.
Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success.
