At a Glance
- Tasks: Deliver exceptional customer service and resolve inquiries efficiently.
- Company: Join Informa, a global leader in publishing and events.
- Benefits: Enjoy flexible working, 25 days leave, and health cover.
- Other info: Collaborative culture with opportunities for career growth and volunteering.
- Why this job: Make a real impact by enhancing customer experiences and building relationships.
- Qualifications: Strong communication skills and proficiency in Microsoft Office; SAP experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Colchester Office (3 days per week)
About the Role
As a Customer Operations Specialist at Informa, you'll be the vital link between our organization and our valued clients. You'll deliver exceptional service that enhances our reputation while supporting both internal and external Publishing and Events customers. This role offers the perfect balance of customer interaction, problem-solving, and operational excellence.
Your Impact
You'll create outstanding customer experiences by:
- Delivering our signature 'Gold service' standard to all customers
- Resolving inquiries efficiently through multiple communication channels
- Processing orders with precision while maintaining appropriate margins
- Building strong relationships with customers and internal teams
- Managing customer access to online resources and systems
Core Responsibilities
- Customer Communication: Handle inbound/outbound calls and correspondence professionally
- Order Management: Process and amend customer orders with accuracy and attention to detail
- Problem Resolution: Utilize relevant systems to address and resolve customer requests
- Data Management: Record customer information with precision, maintaining quality standards
- Access Management: Support customers with online access needs directly or through appropriate channels
- Financial Processing: Handle aspects of Order to Cash, including Cash Applications and Credit Control
- Relationship Building: Develop strong connections with business teams and customers
Proven ability to deliver outstanding customer experiences
colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
