At a Glance
- Tasks: Deliver exceptional customer service and support for our organic skincare products.
- Company: Join the vibrant team at Tropic Skincare, a fast-growing beauty brand.
- Benefits: Enjoy hybrid working, generous leave, wellness support, and exclusive discounts.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven company that empowers communities through sustainable beauty.
- Qualifications: Strong communication skills and a passion for skincare are essential.
The predicted salary is between 25000 - 25000 £ per year.
About The Role
Are you a communication maestro with a zest for skincare and beauty?
Do you thrive on delivering stellar customer service every time?
If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare!
As a dedicated Customer Experience Specialist, you'll be the heartbeat of our Ambassador and customer interactions.
This role is all about ensuring every conversation sparkles with friendliness and helpfulness, whether it's over the phone, through emails, or any other communication channel.
You'll be the go-to guru for advice on our 100% organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile.
Key Responsibilities
- Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media.
- Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!
- Communicate courteously and provide customers with help and advice by telephone, email, and chat.
- Collaborate with various departments to seek further product information to resolve queries.
- Stay updated with any changes made to Tropic's products.
- Record relevant data and statistics into Excel spreadsheets.
- Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges.
What We're Looking For
- A proven track record in customer support.
- A natural people person with superb communication skills, capable of building lasting relationships.
- A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas.
- Exceptional organisational skills, comfortable managing time-sensitive tasks.
- Familiarity with Zendesk is a plus; however, a willingness to learn is essential.
- Previous administrative experience and the ability to work to tight deadlines.
- Passionate about being part of a team committed to sustainability and natural beauty.
What We Offer
- Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon.
- Hybrid Working: Enjoy a blend of office (3 days) and remote (2 days) working.
- Hours: Full-time, 12-month FTC.
- Shifts: Monday to Friday, 8am to 4pm and 11am to 7pm, with the occasional weekend shift.
- Salary: Starting from £25,000 (depending on experience).
- Perks & Benefits: Generous annual leave, 24/7 well-being support, Discounted gym membership, Pension scheme, Exclusive skincare collection & 50% discount for family and friends, Annual product allowance, Free breakfast bar & well-being treats, Access to retailer discounts, Social events, On-site parking.
- Start Date: Immediate
- About Tropic
Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills.
She sold out on her first day, and the incredible response made her realise she had started something quite special.
We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK's fastest-growing beauty businesses.
Our brand is certified vegan, cruelty-free and Carbon Neutral, and our infinite purpose is to create a healthier, greener, more empowered world.
And that's where you come in!
We're looking for creative and ambitious people who share our vision and get excited about beauty that's both innovative and sustainable.
If you're passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.
Apply now if you're ready to join a vibrant team who believes beauty knows no bounds!
Tropic's Commitment to Equal Opportunities
Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging.
We value every candidate, respect protected characteristics and never discriminate.
We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity!
Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Experience Specialist in Burnley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grabjobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grabjobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Experience Specialist in Burnley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grabjobs:Your cover letter is your chance to shine! Tell us why you want to work at Grabjobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grabjobs!
How to prepare for a job interview at Grabjobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
