At a Glance
- Tasks: Deliver exceptional customer service and support to enhance client experiences.
- Company: Join a dynamic international business with a supportive community.
- Benefits: Enjoy flexible working, 25 days leave, and comprehensive wellbeing support.
- Other info: Opportunities for training, mentoring, and internal job moves await you.
- Why this job: Make a real impact while developing your career in a vibrant environment.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office; SAP experience is a plus.
The predicted salary is between 28000 - 35000 £ per year.
At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams.
As a Customer Operations Specialist at Informa, you'll be the vital link between our organization and our valued clients. You'll deliver exceptional service that enhances our reputation while supporting both internal and external Publishing and Events customers. You'll create outstanding customer experiences by:
- Delivering our signature 'Gold service' standard to all customers
- Building strong relationships with customers and internal teams
- Managing customer access to online resources and systems
- Order Management: Process and amend customer orders with accuracy and attention to detail
- Data Management: Record customer information with precision, maintaining quality standards
- Access Management: Support customers with online access needs directly or through appropriate channels
- Financial Processing: Handle aspects of Order to Cash, including Cash Applications and Credit Control
- Relationship Building: Develop strong connections with business teams and customers
Customer Service Excellence: Proven ability to deliver outstanding customer experiences. Strong skills in Microsoft Office (Excel, Word, Outlook) and SAP experience preferred. Adaptability: Flexibility to adjust working hours based on service center requirements.
Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely. Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks. Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) a flexible range of personal benefits to choose from, plus company funded private medical cover. Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer.
