At a Glance
- Tasks: Handle customer complaints and communicate outcomes effectively.
- Company: Join a dedicated team in social housing with a focus on customer support.
- Benefits: Earn £15.07 per hour plus holiday, with potential for extension.
- Other info: Remote work opportunity with a supportive team environment.
- Why this job: Make a difference by helping customers navigate their complaints journey.
- Qualifications: Strong communication skills and a passion for customer service.
Social housing complaints
Remote working 6 week contract (potential for further extension)
37.5 hours per week
£15.07 per hour plus holiday or £19.50 per hour Umbrella
You will be dealing with customer complaints as first point of contact, acknowledging and investigating complaints and communicating the outcome to stakeholders.
You will be providing responses to complaints both verbally and in writing, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team is also responsible for ensuring that issues are identified and fed back, that could affect other customers.
You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders.
For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove.
