At a Glance
- Tasks: Manage client relationships and ensure outstanding customer experiences across the South of England.
- Company: Join a top-rated company known for its excellent workplace culture and employee wellbeing.
- Benefits: Enjoy remote work, a company car scheme, private medical cover, and generous annual leave.
- Other info: Opportunity for career growth in a supportive and innovative environment.
- Why this job: Be part of a dynamic team that values continuous improvement and client satisfaction.
- Qualifications: Proven experience in account management and strong relationship-building skills required.
The predicted salary is between 30000 - 40000 £ per year.
FJA are recruiting for an experienced Client Relationship Manager on behalf of our client to manage a client base across the South of England. You will manage an existing account base, as well as onboarding new clients, ensuring all accounts receive an outstanding customer experience. This is not a Sales based role - you will be managing a very well established account/client base, with a full focus on building and maintaining solid relationships with all clients.
This is a remote working role covering clients across the South of England, however there will be occasional travel required to the Head Office based in Greater Manchester, and some site visits to your allocated client base.
Benefits in the role of Client Relationship Manager:- Remote working role (covering a Southern client account base)
- Company car scheme
- 35 hour working week - Mon - Fri 9am - 5pm
- Private Bupa medical cover and optical/dental schemes
- Generous annual leave with a buy and sell scheme
- Gym and retail discounts
- Plus many more!
- Manage, build and maintain customer relationships, delivering an outstanding customer experience, always driving continuous improvement
- Manage an allocated region of existing customers in line with business values, to ensure account retention and growth
- Work closely with all customers, clients and colleagues to identify, analyse and resolve issues, ensuring a satisfactory outcome for all parties
- Striving to continuously improve company products, service and customer experience
- Remain aware of industry changes and developments to ensure legislation compliance
- Take accountability for all customer needs and requirements, including general queries
- Actively engage in project work where required, working closely with in-house technical and development teams to deliver system and process improvements
- Manage customer needs in relation to account compliance and audits, providing accurate reporting and analysis to add value to the customer, business and suppliers
- Produce accurate, regular customer updates for the Operations Team Manager and Directors
- Where appropriate, making recommendations for improvements and changes across products and systems
The Client Relationship Manager is a complete 360 role, managing everything from account onboarding, account retention, growth and everything in between. You must have proven experience in a similar role, ideally being able to evidence strong account management and growth across multiple clients.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Client Relationship Manager - Remote in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grabjobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grabjobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Client Relationship Manager - Remote in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grabjobs:Your cover letter is your chance to shine! Tell us why you want to work at Grabjobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grabjobs!
How to prepare for a job interview at Grabjobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
