At a Glance
- Tasks: Support French and UK clients, driving value through onboarding and tailored solutions.
- Company: Join an award-winning search intelligence platform with a strong culture and innovative tech.
- Benefits: Enjoy remote work, trust-based vacation, and comprehensive health support.
- Other info: Experience a supportive environment with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic team while growing your career in tech.
- Qualifications: Fluent in French and English, with 2+ years in customer success or account management.
The predicted salary is between 40000 - 50000 £ per year.
Our Mission
Join us in shaping the future of paid search intelligence.
Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts.
We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market.
Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition.
Trusted by global brands like Citibank, L'Oréal, and Volvo, and backed by Updata Partners, we've been redefining search intelligence since 2012.
In 2025, Adthena continued its winning streak, earning 8 major search industry awards.
Highlights include Best AI Search Software Solution at the US Search Awards, Best Search Software Tool at the European Search Awards, and Best Software Innovation at the Global Search Awards.
Ready to make an impact in an industry-leading company? Let's do it together.
Why Join Us?
We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation.
If you've been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer.
- We're beyond early-stage chaos, offering stability.
- We're smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth.
Here's what we offer
- Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall e NPS of 27.
- Award-Winning Product: US 2025 Search Awards for Best AI Search Software Innovation
- Trust-Based Vacation: Take as much time off as you need, when you need it.
- Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).
- Flexible Work: Work how and where you do your best, with full autonomy over your day.
- Career Growth: Bespoke training and career development via "Sherpa plans" to guide your growth.
- Private Medical Insurance: Fully covered health care.
- Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to 'healthier living' services such as 'Head Space'.
- Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave.
- Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one.
- Home Office Stipend: $200 for your ideal remote setup.
- Swag Welcome Gift: $70 credit to grab some merch.
- Key Information
- Reporting to: Senior Manager, Customer Success
- Location: Remote (UK or EU) OR London (Hybrid 2 days/week)
- Interviews: 4 Stages
- Start Date: ASAP
About the Customer Success team...
Adthena is a 'Customer Value' oriented business.
As such, the Customer team is critical to our success.
In our London office, this team consists of Account Management and Customer Success roles - both of which are critical to the success of our clients.
We work closely together to leverage each other's skills and abilities, ensuring that our clients are successfully achieving their goals.
We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment.
What you'll do at Adthena
As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform — driving adoption through smart onboarding, best-practice guidance, and bespoke solutions.
Native French is essential, as you'll work with French-speaking clients day-to-day alongside a UK book.
You'll own retention and engagement through regular check-ins, actionable insights, and timely follow-through — guiding clients to value, explaining the data behind their results, and spotting opportunities for renewals and expansion.
You'll work closely with our Account Managers, who own the commercial relationship, while you own the partnership.
- Your first 18 months
- First 30 days — Get up to speed on the product, the business, and the tools and processes that'll set you up for success.
- By 60 days — Start building relationships.
You'll arrange calls and face-to-face meetings with key stakeholders across a pre-assigned book of "green" clients.
These are added in blocks — eventually you'll manage up to 30 clients, depending on size.
- By 90 days — Alongside your Account Manager, you'll have conducted Business Reviews with senior stakeholders across your book, building strong client health scores and referable relationships.
Day-to-day, you'll be driving engagement through monthly check-ins and contributing to Quarterly Business Reviews — co-owning success plans, guiding clients through key milestones, and capturing outcomes along the way.
You'll act as a trusted advisor, delivering strategic insights and best practices, and feeding client voice back into product and leadership.
- By 12 months — You'll have delivered an exceptional client experience, targeting 90%+ gross revenue retention.
You'll have proved value on existing subscriptions and scoped out upsell opportunities for Account Management.
- By 18 months — You'll have a proven track record as an Adthena CSM, with a clear path ahead — whether that's growing as an individual contributor or stepping into management.
- Required Experience
- Native French speaker with strong written and spoken English
- 2+ years experience in a client-facing Customer Success, Account Management, or Client Services role
- Strong stakeholder management skills, comfortable engaging up to C-level
- A solid understanding of the digital marketing landscape, including paid search
- Strong analytical skills — confident working with data and translating it into actionable insights
- A customer-centric mindset focused on delivering value and driving outcomes
- Saa S background is a plus
- Our Core Values
- Get Shit Done: We're big on taking action, owning our challenges, and finding solutions.
- Freedom with Responsibility: We take charge of results to recognition. We know that our hustle not only moves the needle for the company but also sets us up for personal success.
- Deliver Remarkable Quality: We care about exceeding expectations in the work we do and aim to always do our best work as individuals and as a team.
- Smart & Always Improving: We strive daily to expand our knowledge and become better at what we do.
- Meet your teammates
You'll work closely with
- Simon Koehli Director, Customer Success - EMEA
- Stephanie Richardson Senior Manager, Customer Success - EMEA
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager - French Speaker in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grabjobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grabjobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Success Manager - French Speaker in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grabjobs:Your cover letter is your chance to shine! Tell us why you want to work at Grabjobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grabjobs!
How to prepare for a job interview at Grabjobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
