Remote Bilingual Senior Business Consultant - UK/Spain in Blackpool

Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture. We're passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work.

We are also passionate about the connections we build with our customers. You'll not only work with some of the world's most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don't expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

About the Role As a Senior Business Consultant, you will play a critical role in helping enterprise clients unlock the full potential of the Quantum Metric platform. You'll lead customer activation through enablement and operationalization efforts, ensuring each enterprise customer realizes measurable business value and long-term success through our partnerships. In this role, you'll serve as the digital expert to stakeholders ranging from day-to-day practitioners to executives, managing some of our most strategic and complex customer accounts. You'll deliver tailored training aligned to each organization's unique priorities, guide customers in applying our technology to solve key digital challenges, and provide in-depth quantitative analysis that translates insights into action.

Your success will be evaluated through account retention, customer adoption of the Quantum Metric platform, and the tangible value you create in partnership with our clients.

Responsibilities

• Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of key strategic accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals.
• Deliver Successful Activation: Design and deliver expert-level, use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges.
• Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences.
• Lead with Product Expertise: Establish and maintain expert level mastery of the Quantum Metric platform, quickly adopting new capabilities and serving as a subject matter expert.
• Deliver Thought Leadership: Act as a subject matter expert within your assigned vertical, actively contributing to vertical playbooks and key strategic initiatives.
• Mentor and Elevate the Team: Frequently coach new hires and associates to ramp quickly and achieve measurable success.
• Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value.

Requirements

• Language Requirements: Fluency in English and at least one additional language (Spanish, French, or German).
• Experience & Background: 5+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field.
• Analytical Expertise: Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights.
• Self-Starter Mentality: Highly motivated and proactive, with a track record of thriving in fast-paced environments.
• Client-Facing Leadership: Comfortable serving as a subject matter expert in customer engagements.
• Communication Excellence: Exceptional verbal and written communication abilities.
• Organization & Adaptability: Strong time management and prioritization skills.
• Travel: Spend up to 10% of the time visiting customers to provide onsite enablement.

Recruitment Process

Interviews can feel unpredictable - here is the expected process for this role:

• Recruiter Screen (30 minutes)
• Independent Assessment (1 hour)
• Hiring Manager Interview (45 minutes)
• Bilingual Conversation (30 minutes)
• Director Interview (30 minutes)
• VP, Consulting Services Interview (45 minutes)
• Chief Customer Officer Interview (30 minutes)
• CEO Interview (30 minutes)

Perks & Benefits - United Kingdom

• Private Medical Insurance (100% paid)
• Life Assurance
• Employee Assistance Program
• Stock Options
• Employee Lead Referral Program
• One-Time Home Office Enhancement Stipend
• Monthly Business Expense Stipend
• Enhanced Parental Leave
• Company-Wide Unlimited Paid Time Off policy
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks)
• Automatic enrollment in QM Pension Plan with 4% match
• MacBook and awesome swag delivered to your door
• Encouraging and collaborative culture

Perks & Benefits - Spain

• One time Home-Office Stipend - upon hire
• Monthly Business Expense Stipend
• Stock Options
• Flexible Schedules
• Work From Home
• QM-funded Restaurant Vouchers
• Private Medical Insurance - 100% Employer Paid
• Encouraging and collaborative culture

About Quantum Metric As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most.

If the above role seems like a match and you're interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!