At a Glance
- Tasks: Handle customer inquiries and support traders in a fast-paced crypto environment.
- Company: Join a leading cryptocurrency exchange with a global team.
- Benefits: Fully remote role, flexible hours, and opportunities for personal growth.
- Other info: Work independently in a dynamic, supportive culture focused on excellence.
- Why this job: Be part of an innovative industry and make a real difference in customer experience.
- Qualifications: Experience in customer relations and a passion for finance and cryptocurrency.
The predicted salary is between 30000 - 40000 £ per year.
How We Work
We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.
Our team is globally distributed, so clear communication is critical.
We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users.
If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.
We're currently looking for a Customer Support Specialist to join our team.
The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.
Key responsibilities
- Effectively handles inquiries and requests from corporate and professional traders
- Continuously upgrade skill sets
- Lead by example to demonstrate full ownership of outstanding customer service
- Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives
- Cross-team interactions
- You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex's practice.
- Experience and a deep interest in working with Finance, Mathematics or Statistics
- Good understanding of trading and derivatives markets
- Strong analytical ability
- Experience in customer relations, ability to handle requests and inquiries is essential
- Excellent communication skills in English
- Passionate about cryptocurrency and blockchain world
- Detail-oriented
- Security and privacy focus
- Familiar with Office Suites (especially Excel)
We think you need these skills to ace Remote Customer Support Specialist (Fully Remote - UK) in Belfast
Customer Service
Communication Skills
Analytical Ability
Finance Knowledge
Mathematics Knowledge
Statistics Knowledge
Understanding of Trading and Derivatives Markets
