At a Glance
- Tasks: Support clients with urgent travel needs and provide expert advice out of hours.
- Company: Join a global leader in travel management with a supportive team culture.
- Benefits: Flexible shifts, remote work, and opportunities for career growth.
- Other info: Dynamic role with a focus on innovative solutions and teamwork.
- Why this job: Make a real difference by helping clients navigate travel disruptions.
- Qualifications: Experience in travel management and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
- Out of Hours - Senior Business
- Travel
- Consultant
Work: 4 shifts per week, typically 2 midweek and 2 weekend.
Full-time permanent.
Various shift patterns.
Monday – Friday 1800-0830.
Weekends and UK Bank Holidays A great opportunity to join a Global Travel Management company as an Out of Hours Business Travel Consultant.
This role will support the travel operation out of hours by providing assistance to customers whose travel has been disrupted, or who need to make urgent travel bookings.
Job requirements
- Answering calls and emails from clients in a polite, efficient, and professional manner
- Offering expert advice in all aspects of travel
- Maintain the outstanding level of customer service provided by the 'day' team.
- Work as part of an efficient team, communicating effectively both internally and externally.
- To issue, re-issue and perform re-calculations of international and domestic airfares.
- Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel, and all ground products
- Providing additional Quality Control to day team processes when call volumes permit.
Provide 'risk analysis' of global travel news and communicate to Senior Management as appropriate Skills Required:
- Knowledgeable in Native Sabre and Amadeus
- Experience within a TMC
- Excellent fares knowledge, Cat35 and Route Deals
- Excellent ticketing experience.
- Fares & Ticketing Level 1 & 2 (or equivalent experience) essential
- Knowledge of Microsoft products, including Outlook, Word, and Excel
- Possess good geographical and product knowledge of destinations and airlines.
- On the pulse with world events and likely travel implications
- Good organisational skills and excellent customer service & communicative abilities are essential.
- Flexible approach and desire to think 'outside of the box' to provide innovative travel solutions in times of increased stress for our clients.
- If you are interested in this opportunity please reach out to
StudySmarter Expert Advice🤫
We think this is how you could land Remote Out Of Hours Business Consultant in Basildon
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Grabjobs who are looking for fresh talent for roles like Remote Out Of Hours Business Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Grabjobs and give you a leg up for your Remote Out Of Hours Business Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Remote Out Of Hours Business Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Remote Out Of Hours Business Consultant in Basildon
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Remote Out Of Hours Business Consultant role at Grabjobs.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Remote Out Of Hours Business Consultant position at Grabjobs.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Grabjobs.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Grabjobs's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Remote Out Of Hours Business Consultant.
How to prepare for a job interview at Grabjobs
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Grabjobs.
