At a Glance
- Tasks: Provide 1st and 2nd line IT support and contribute to exciting IT projects.
- Company: A supportive IT team with a strong focus on career progression.
- Benefits: Full-time remote role with opportunities for professional growth.
- Other info: Occasional travel to the North West for on-site meetings.
- Why this job: Step into a senior role and make a real impact in IT support.
- Qualifications: Experience in IT support and confidence in virtual and in-person meetings.
The predicted salary is between 35000 - 45000 £ per year.
I'm working with a long-standing client who is looking to add a Senior IT Support Analyst to their growing team. This role has become available due to an internal promotion, a clear sign of the career development opportunities on offer.
You'll provide both 1st and 2nd line IT support, working closely with key business stakeholders to ensure systems remain reliable, efficient, and fit for purpose. The position is primarily remote, with occasional travel to the North West for on-site meetings and support.
- Deliver 1st and 2nd line IT support to internal users, resolving a broad range of technical issues.
- Support and maintain various software applications, particularly Case Management and Healthcare systems (experience in these is advantageous).
- Contribute to IT projects, system enhancements, and process improvements.
- Proven experience in both 1st and 2nd line IT support.
- Confident participating in virtual and in-person meetings.
- Experience with Case Management or Healthcare software (desirable, not essential).
This is a fantastic opportunity to step into a senior role within a supportive IT team that values progression and professional growth. Apply now to take the next step in your IT career.
