Job Description
1st Line IT Support Engineer
/n
(*Please note MSP experience is highly desirable)
/n
Location: Hertfordshire
/n
Salary: £28,000 - £30,000 with Working from home
/n
My client, a highly successful and well-established business based in Hertfordshire, is looking to add a
/n
1st Line IT Support Engineer to their growing team. The company works with a number of well-renowned organisations across the UK and has built a strong reputation for delivering high-quality service.
/n
If you are looking for a company that will genuinely invest in your development and support your career progression, then this is the opportunity for you. This is a close-knit team, where people enjoy working together, socialising, and where you are given the chance to learn and progress internally.
/n
This role is well suited to someone in the early stages of their IT career, who has a solid foundation in IT support, perhaps 1 or 2 years experience and ideally has worked on a Service Desk before. You'll be someone who enjoys problem solving, has strong communication skills, and has a genuine interest in technology.
/n
Role:
/n
/n
- Providing day-to-day 1st Line support to internal users.
/n
- Logging, managing, and resolving tickets through the Service Desk.
/n
- Troubleshooting hardware and software issues across desktop environments.
/n
- Supporting Microsoft 365 applications including Outlook, Teams and SharePoint.
/n
- Managing users, permissions, and access via Active Directory.
/n
- Working closely with senior engineers to escalate and resolve more complex issues.
/n
- Contributing to documentation and knowledge sharing across the team.
/n
/n
There will also be opportunities to gain exposure to more advanced technologies and projects over time, as you develop within the role, with ongoing support and training provided.
/n
Technical Experience:
/n
The ideal candidate will have strong, hands-on experience across:
/n
/n
- Microsoft 365 / Office 365.
/n
- Windows OS (desktop support).
/n
- Active Directory (user management, permissions).
/n
- Service Desk / ticketing systems.
/n
- MDM Solutions
/n
- Networking (DNS, DHCP, TCP/IP)
/n
- VOIP Telephony Support
/n
- General troubleshooting across hardware and software.
/n
/n
About You:
/n
/n
- 1–3 years' experience in an IT support or Service Desk environment (or equivalent exposure).
/n
- A strong interest in technology and a desire to build a career in IT.
/n
- Excellent communication skills and a customer-focused mindset.
/n
- A proactive attitude with a willingness to learn and take on new challenges.
/n
- Comfortable working within a team environment and contributing to a positive culture.
/n
/n
What's On Offer:
/n
/n
- Hybrid working.
/n
- Ongoing training and development opportunities.
/n
- A supportive and social team environment.
/n
- Exposure to modern technologies and well-known clients.
/n
- A company that genuinely values its people and promotes from within.
/n
/n
Please note: this role does not offer visa sponsorship.
/n
Key Words: 1st Line, 2nd Line, IT Support Engineer, Service Desk Analyst, IT Engineer, Microsoft 365, Office 365, Windows, Active Directory, Helpdesk, Troubleshooting
1st Line IT Support Engineer in Stevenage employer: GR Consulting
As a Technology Manager at this highly successful international organisation based in London, you will be part of a dynamic team that values innovation and operational excellence. The company offers a hybrid work model, competitive salary, and excellent benefits, fostering a collaborative culture that encourages professional growth and the opportunity to shape technology strategy across multiple locations. Join a forward-thinking environment where your passion for technology can make a significant impact on enhancing customer experiences.
