1st Line IT Support Engineer
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
(*Please note MSP experience is highly desirable)
Location: Hertfordshire
Salary: £28,000 - £30,000 with Working from home
My client, a highly successful and well-established business based in Hertfordshire, is looking to add a
1st Line IT Support Engineer to their growing team. The company works with a number of well-renowned organisations across the UK and has built a strong reputation for delivering high-quality service.
If you are looking for a company that will genuinely invest in your development and support your career progression, then this is the opportunity for you. This is a close-knit team, where people enjoy working together, socialising, and where you are given the chance to learn and progress internally.
This role is well suited to someone in the early stages of their IT career, who has a solid foundation in IT support, perhaps 1 or 2 years experience and ideally has worked on a Service Desk before. You'll be someone who enjoys problem solving, has strong communication skills, and has a genuine interest in technology.
Role:
- Providing day-to-day 1st Line support to internal users.
- Logging, managing, and resolving tickets through the Service Desk.
- Troubleshooting hardware and software issues across desktop environments.
- Supporting Microsoft 365 applications including Outlook, Teams and SharePoint.
- Managing users, permissions, and access via Active Directory.
- Working closely with senior engineers to escalate and resolve more complex issues.
- Contributing to documentation and knowledge sharing across the team.
There will also be opportunities to gain exposure to more advanced technologies and projects over time, as you develop within the role, with ongoing support and training provided.
Technical Experience:
The ideal candidate will have strong, hands-on experience across:
- Microsoft 365 / Office 365.
- Windows OS (desktop support).
- Active Directory (user management, permissions).
- Service Desk / ticketing systems. xgikmsk
- MDM Solutions
- Networking (DNS, DHCP, TCP/IP)
- VOIP Telephony Support
- General troubleshooting across hardware and software. ...
1st Line IT Support Engineer in Welwyn Garden City employer: GR Consulting Careers
Join a thriving company in Hertfordshire that prioritises employee development and fosters a supportive, close-knit team culture. With a strong reputation for delivering high-quality IT support to renowned organisations, this role offers hybrid working, ongoing training, and the chance to work with modern technologies while enjoying a collaborative environment. If you're looking to grow your IT career in a place that values its people and promotes from within, this is the perfect opportunity for you.
