At a Glance
- Tasks: Take ownership of complex IT issues and provide top-notch technical support.
- Company: Award-winning IT services business with a focus on innovation.
- Benefits: Competitive salary, private healthcare, pension, and funded training courses.
- Other info: Clear career progression and regular team socials for a vibrant work culture.
- Why this job: Develop your skills while tackling exciting tech challenges and helping others.
- Qualifications: Experience in 2nd Line IT Support and strong knowledge of relevant technologies.
The predicted salary is between 38250 - 46750 £ per year.
2nd Line IT Support Engineer
About You
Do you have experience working in a 2nd Line IT Support or technical support environment?
Have strong knowledge of Windows Server, Microsoft 365 and networking technologies?
Enjoy investigating complex technical issues and getting to the root cause of problems?
Have experience supporting virtualisation, cloud and infrastructure environments?
Enjoy sharing your knowledge and helping develop more junior engineers?
As a
2nd Line Engineer, if you're looking for an opportunity to take ownership of more complex technical issues, develop your skills and progress your career within an award-winning IT services business, we'd love to hear from you.
This is an excellent opportunity for a
2nd Line IT Support Engineer to work across a broad range of technologies, take ownership of escalated technical issues and play an important role in delivering high-quality IT services to a variety of business customers.
The Role
Working as a
2nd Line IT Support Engineer , your responsibilities will include
- Taking ownership of escalated incidents and service requests, investigating issues and identifying root causes.
- Providing technical support across Windows Server, desktop and Microsoft 365 environments.
- Supporting Microsoft 365, Entra ID and endpoint management technologies.
- Troubleshooting virtualisation environments, including VMware and Hyper-V.
- Investigating networking issues across DNS, routing, switching and connectivity.
- Supporting hosted desktop and Terminal Server environments.
- Working with firewalls, routers, wireless technologies and Vo IP systems.
- Creating and improving technical documentation and identifying opportunities for service improvements.
- Providing guidance and technical support to 1st Line engineers.
- Technologies & Experience
- You'll ideally have experience working with the following technologies:
- Windows Server and Windows Desktop.
- Microsoft 365 and Office 365 administration.
- Entra ID
- VMware or Hyper-V.
- Networking, DNS, routing and switching.
- Vo IP technologies.
- Cisco or Dray Tek
- Azure AD, Intune and Microsoft Defender.
- Group Policy administration.
- Relevant Microsoft, Comp TIA or Apple certifications.
Most importantly, we're looking for someone with a strong technical background, a logical approach to troubleshooting and the confidence to take ownership of issues through to resolution.
Career Progression & Benefits
You'll benefit from
- A clear career progression pathway, with opportunities to develop into more senior technical roles.
- Funded training courses and professional certifications.
- Exposure to a wide range of technologies and customer environments.
- The opportunity to increase your earning potential as your skills and responsibilities develop.
- A strong employer pension contribution of 5%.
- Private healthcare.
- Regular team socials and company wellbeing events.
- An on-site chef and additional workplace perks.
A full UK driving licence is essential, as occasional travel to customer sites will be required.
*Unfortunately, visa sponsorship is not available for this position.
2nd Line IT Support Engineer in Kent employer: GR Consulting Careers
Join a thriving company in Hertfordshire that prioritises employee development and fosters a supportive, close-knit team culture. With a strong reputation for delivering high-quality IT support to renowned organisations, this role offers hybrid working, ongoing training, and the chance to work with modern technologies while enjoying a collaborative environment. If you're looking to grow your IT career in a place that values its people and promotes from within, this is the perfect opportunity for you.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer in Kent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what GR Consulting Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges GR Consulting Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at GR Consulting Careers!
✨Direct Apply to GR Consulting Careers
Let's not forget to apply directly through the GR Consulting Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Engineer in Kent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at GR Consulting Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at GR Consulting Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at GR Consulting Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
