2nd Line IT Support Engineer
Location: Kent – Office Based
Salary: £35,000 + Private Healthcare, Pension, Enhanced Training
About You
Do you have experience working in a 2nd Line IT Support or technical support environment?
Have strong knowledge of Windows Server, Microsoft 365 and networking technologies?
Enjoy investigating complex technical issues and getting to the root cause of problems?
Have experience supporting virtualisation, cloud and infrastructure environments?
Enjoy sharing your knowledge and helping develop more junior engineers?
As a 2nd Line Engineer, if you're looking for an opportunity to take ownership of more complex technical issues, develop your skills and progress your career within an award-winning IT services business, we'd love to hear from you.
This is an excellent opportunity for a 2nd Line IT Support Engineer to work across a broad range of technologies, take ownership of escalated technical issues and play an important role in delivering high-quality IT services to a variety of business customers.
The Role
Working as a 2nd Line IT Support Engineer , your responsibilities will include:
Taking ownership of escalated incidents and service requests, investigating issues and identifying root causes.
Providing technical support across Windows Server, desktop and Microsoft 365 environments.
Supporting Microsoft 365, Entra ID and endpoint management technologies.
Troubleshooting virtualisation environments, including VMware and Hyper-V.
Investigating networking issues across DNS, routing, switching and connectivity.
Supporting hosted desktop and Terminal Server environments.
Working with firewalls, routers, wireless technologies and VoIP systems.
Creating and improving technical documentation and identifying opportunities for service improvements.
Providing guidance and technical support to 1st Line engineers.
Technologies & Experience
You'll ideally have experience working with the following technologies:
Windows Server and Windows Desktop.
Microsoft 365 and Office 365 administration.
Entra ID
VMware or Hyper-V.
Networking, DNS, routing and switching.
VoIP technologies.
Cisco or DrayTek
Azure AD, Intune and Microsoft Defender.
Group Policy administration.
Relevant Microsoft, CompTIA or Apple certifications.
Most importantly, we're looking for someone with a strong technical background, a logical approach to troubleshooting and the confidence to take ownership of issues through to resolution.
...
2nd Line IT Support Engineer in Dover employer: GR Consulting Careers
Join a thriving company in Hertfordshire that prioritises employee development and fosters a supportive, close-knit team culture. With a strong reputation for delivering high-quality IT support to renowned organisations, this role offers hybrid working, ongoing training, and the chance to work with modern technologies while enjoying a collaborative environment. If you're looking to grow your IT career in a place that values its people and promotes from within, this is the perfect opportunity for you.
