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For Companies At a Glance
- Tasks: Coordinate customer service and logistics for UK and European orders in a dynamic manufacturing setting.
- Company: Join a thriving manufacturing company in Trafford, Manchester.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer relationships and streamlining logistics processes.
- Qualifications: 5 GCSEs including English and Maths; experience in order processing preferred.
- Other info: Ideal for proactive individuals who thrive in fast-paced environments.
The predicted salary is between 28000 - 32000 £ per year.
A great opportunity has arisen for a proactive and organised Customer Service & Logistics Coordinator to support UK, European, and export customers within a busy manufacturing environment. In this role, you’ll process orders, prepare export documentation, coordinate transport, and maintain strong customer relationships. You will work closely with internal departments to ensure smooth order fulfilment while continuously looking for ways to improve processes and service quality.
What you’ll do
- Process UK, European, and export sales orders accurately and issue timely order confirmations
- Prepare transport and shipping documentation in line with ADR, IMDG, IATA and other regulatory requirements
- Respond to customer enquiries professionally and within agreed timescales
- Build and maintain strong customer relationships within assigned regions
- Plan deliveries efficiently, considering consolidation opportunities and customer requirements
- Maintain consignment stock records and ensure accurate monthly invoicing
- Keep customer systems and internal databases updated with accurate information
- Liaise with hauliers and suppliers, negotiating freight rates where needed
- Provide cover for colleagues during absence, including inbox management
- Support sales managers with samples, reports, brochures, forecasting and basic quotations
- Ensure accurate filing, archiving, and audit readiness for order documentation
- Drive continuous improvement in processes, documentation, and service delivery
What you’ll bring
- Minimum of 5 GCSEs including English and Maths
- Experience in UK and export order processing within a manufacturing environment
- Understanding of export/shipping documentation requirements
- MIEX (Grad) qualification or willingness to undertake a trade diploma
- Strong organisational skills with excellent attention to detail
- Ability to analyse information, solve problems and work logically
- Confident communication skills and a customer‑focused approach
- Ability to work collaboratively with multiple internal teams
Nice to have
- Fluency in an additional European language
- Experience working with EPICOR or similar ERP systems
- Logistics planning or freight negotiation experience
- Knowledge of international trade regulations
Ideal Candidate
- Customer‑focused, with the ability to build strong relationships and respond professionally under pressure
- Highly organised, able to manage multiple orders, documents, and deadlines simultaneously
- Detail‑driven, ensuring accuracy in order entry, documentation, and reporting
- Proactive, always looking ahead, anticipating potential issues, and taking initiative
- A strong communicator, comfortable interacting with customers, hauliers, and internal teams
- Adaptable, open to learning new systems, regulations, and procedures
Customer Service & Logistics Coordinator in Trafford employer: GPW Recruitment
Contact Detail:
GPW Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Logistics Coordinator in Trafford
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills match their needs, especially in customer service and logistics. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and how it relates to the role. The more you practice, the more confident you'll feel.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Service & Logistics Coordinator in Trafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service & Logistics Coordinator role. Highlight your order processing experience and any relevant qualifications, like MIEX or knowledge of export documentation.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've built strong customer relationships or improved processes in previous jobs. Keep it engaging and personal!
Show Off Your Organisational Skills: In your application, emphasise your ability to manage multiple tasks and deadlines. We love candidates who can juggle various responsibilities while maintaining attention to detail, so give us some examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at GPW Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service and logistics. Brush up on export documentation and regulations like ADR and IATA. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple orders and deadlines. Share specific examples from your past experiences where your organisational skills made a difference. This role requires attention to detail, so highlight your ability to keep everything in order.
✨Demonstrate Your Customer Focus
Think of instances where you've built strong relationships with customers or resolved issues effectively. Be ready to explain how you handle pressure and maintain professionalism, as this is key for the role.
✨Ask Smart Questions
Prepare thoughtful questions about the company's processes and how they handle logistics challenges. This shows your interest in continuous improvement and your eagerness to contribute to the team’s success.
