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- Tasks: Coordinate logistics and customer service for UK and European orders in a dynamic manufacturing setting.
- Company: Join a thriving manufacturing company in Trafford, Manchester.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Be the key link between customers and logistics, making a real impact on service quality.
- Qualifications: 5 GCSEs including English and Maths; experience in order processing preferred.
- Other info: Great chance to develop skills in a fast-paced, collaborative workplace.
The predicted salary is between 28000 - 32000 £ per year.
A great opportunity has arisen for a proactive and organised Customer Service & Logistics Coordinator to support UK, European, and export customers within a busy manufacturing environment. In this role, you'll process orders, prepare export documentation, coordinate transport, and maintain strong customer relationships. You'll work closely with internal departments to ensure smooth order fulfilment while continuously looking for ways to improve processes and service quality.
What you'll do:
- Process UK, European, and export sales orders accurately and issue timely order confirmations
- Prepare transport and shipping documentation in line with ADR, IMDG, IATA and other regulatory requirements
- Respond to customer enquiries professionally and within agreed timescales
- Build and maintain strong customer relationships within assigned regions
- Plan deliveries efficiently, considering consolidation opportunities and customer requirements
- Maintain consignment stock records and ensure accurate monthly invoicing
- Keep customer systems and internal databases updated with accurate information
- Liaise with hauliers and suppliers, negotiating freight rates where needed
- Provide cover for colleagues during absence, including inbox management
- Support sales managers with samples, reports, brochures, forecasting and basic quotations
- Ensure accurate filing, archiving, and audit readiness for order documentation
- Drive continuous improvement in processes, documentation, and service delivery
What you'll bring:
- Minimum of 5 GCSEs including English and Maths
- Experience in UK and export order processing within a manufacturing environment
- Understanding of export/shipping documentation requirements
- MIEX (Grad) qualification or willingness to undertake a trade diploma
- Strong organisational skills with excellent attention to detail
- Ability to analyse information, solve problems and work logically
- Confident communication skills and a customer-focused approach
- Ability to work collaboratively with multiple internal teams
Nice to have:
- Fluency in an additional European language
- Experience working with EPICOR or similar ERP systems
- Logistics planning or freight negotiation experience
- Knowledge of international trade regulations
Logistics Coordinator in Manchester employer: GPW Recruitment
Contact Detail:
GPW Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer service sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there. You never know who might have a lead on that perfect Logistics Coordinator role!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their logistics processes and think about how you can contribute to improving them. We want you to show off your knowledge and passion for the industry!
✨Tip Number 3
Practice your communication skills! As a Customer Service & Logistics Coordinator, you'll need to interact with various stakeholders. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that dream job!
We think you need these skills to ace Logistics Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Logistics Coordinator role. Highlight your experience in order processing and customer service, and don’t forget to mention any relevant qualifications or skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your organisational skills and attention to detail, and show us your enthusiasm for the position.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We want to see your analytical skills in action, especially when it comes to logistics and customer service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at GPW Recruitment
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of logistics processes, especially around order processing and shipping documentation. Familiarise yourself with terms like ADR, IMDG, and IATA, as these will likely come up during the interview.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational skills and attention to detail. Think about times when you successfully managed multiple tasks or improved a process. This will demonstrate your ability to thrive in a busy manufacturing environment.
✨Be Customer-Focused
Since this role involves maintaining strong customer relationships, be ready to discuss how you've handled customer enquiries in the past. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Prepare for Team Collaboration Questions
Expect questions about working with internal teams. Have examples ready that illustrate your collaborative approach and how you’ve effectively communicated with different departments to achieve common goals.
