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- Tasks: Coordinate customer service and logistics for UK and European orders in a dynamic manufacturing environment.
- Company: Join a busy manufacturing company with a focus on customer satisfaction and teamwork.
- Benefits: Competitive salary, opportunities for growth, and a supportive work culture.
- Why this job: Make a real impact by improving processes and building strong customer relationships.
- Qualifications: 5 GCSEs including English and Maths; experience in order processing preferred.
- Other info: Ideal for proactive individuals who thrive in fast-paced environments.
A great opportunity has arisen for a proactive and organised Customer Service & Logistics Coordinator to support UK, European, and export customers within a busy manufacturing environment. In this role, you’ll process orders, prepare export documentation, coordinate transport, and maintain strong customer relationships. You'll work closely with internal departments to ensure smooth order fulfilment while continuously looking for ways to improve processes and service quality.
What you’ll do:
- Process UK, European, and export sales orders accurately and issue timely order confirmations
- Prepare transport and shipping documentation in line with ADR, IMDG, IATA and other regulatory requirements
- Respond to customer enquiries professionally and within agreed timescales
- Build and maintain strong customer relationships within assigned regions
- Plan deliveries efficiently, considering consolidation opportunities and customer requirements
- Maintain consignment stock records and ensure accurate monthly invoicing
- Keep customer systems and internal databases updated with accurate information
- Liaise with hauliers and suppliers, negotiating freight rates where needed
- Provide cover for colleagues during absence, including inbox management
- Support sales managers with samples, reports, brochures, forecasting and basic quotations
- Ensure accurate filing, archiving, and audit readiness for order documentation
- Drive continuous improvement in processes, documentation, and service delivery
What you’ll bring:
- Minimum of 5 GCSEs including English and Maths
- Experience in UK and export order processing within a manufacturing environment
- Understanding of export/shipping documentation requirements
- MIEX (Grad) qualification or willingness to undertake a trade diploma
- Strong organisational skills with excellent attention to detail
- Ability to analyse information, solve problems and work logically
- Confident communication skills and a customer‑focused approach
- Ability to work collaboratively with multiple internal teams
Nice to have:
- Fluency in an additional European language
- Experience working with EPICOR or similar ERP systems
- Logistics planning or freight negotiation experience
- Knowledge of international trade regulations
Ideal Candidate:
- Customer‑focused, with the ability to build strong relationships and respond professionally under pressure
- Highly organised, able to manage multiple orders, documents, and deadlines simultaneously
- Detail‑driven, ensuring accuracy in order entry, documentation, and reporting
- Proactive, always looking ahead, anticipating potential issues, and taking initiative
- A strong communicator, comfortable interacting with customers, hauliers, and internal teams
- Adaptable, open to learning new systems, regulations, and procedures
Customer Service & Logistics Coordinator employer: GPW Recruitment
Contact Detail:
GPW Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Logistics Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being clear and confident will make a great impression. Remember, it’s all about showcasing your customer-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service & Logistics Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and logistics experience, and don’t forget to mention any relevant qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service & Logistics Coordinator role. Be sure to show off your organisational skills and customer-focused approach.
Showcase Your Attention to Detail: In this role, accuracy is key! When filling out your application, double-check for any typos or errors. This will demonstrate your attention to detail right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GPW Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like processing orders and preparing export documentation. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about maintaining strong customer relationships, be ready to share examples of how you've successfully handled customer enquiries in the past. Highlight your proactive approach and any specific situations where you went above and beyond to meet customer needs.
✨Prepare for Technical Questions
Expect questions related to logistics and order processing, especially around export documentation and regulations. Brush up on your knowledge of ADR, IMDG, and IATA requirements so you can confidently discuss your experience and understanding during the interview.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational abilities, so be prepared to talk about how you manage multiple tasks and deadlines. Share specific strategies or tools you use to stay organised, and maybe even mention a time when your attention to detail made a significant difference.
