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For Companies At a Glance
- Tasks: Join our Customer Service team to support and advise customers daily.
- Company: A leading manufacturing company based in St Helens, known for its commitment to quality.
- Benefits: Enjoy a salary up to £26,500, pension, health insurance, gym membership, and 33 days annual leave.
- Why this job: Be part of a friendly team, enhance your skills, and make a real impact on customer satisfaction.
- Qualifications: Experience with SAP and customer service, plus strong communication skills are essential.
- Other info: Full-time office role with a positive work culture and fun company events.
The predicted salary is between 21000 - 30000 £ per year.
Overview
Job title : Customer Service Advisor
Reference : E113362
Location : St Helens
Duration : Permanent
Start date : asap
Salary : to £26,500 pa
Are you looking for a new and exciting career as a Customer Service Advisor with a leading manufacturing company?
We’re recruiting a Customer Service Advisor on a permanent basis in St Helens, based full time in their office.
Joining an established Customer Service team, you will provide Customer Service advice and support to both existing and new customers. Taking full responsibility of orders received to ensure customer satisfaction and brand reputation is sustained.
Responsibilities
- To work closely with Warehouse, Logistics and Production
- Communicate product information to the company’s customers
- Communicating courteously with customers by telephone and email
- Calling customers to provide a one-to-one service
- Handle all customers’ enquiries
- Providing help and advice to customers, using the company products or services
- Process orders received from customers in SAP and generate the correct paperwork to enable the Warehouse / Logistic Manager to process customer’s requirements
- Process Electronic Orders
- Maintain a “Goods Return” record with the company’s IT system, enabling the Warehouse / Logistic manager to cross refer for any goods returned by customers
- Provide a communication link between Customers and external sales team
- Promote company policies in respect of Health and safety and ISO 9000 policies
- Where applicable maintain records required by ISO 9000
- Carry out ad hoc duties as and when required
Candidates will need
- SAP experience
- Customer Service experience
- Microsoft applications, such as Word, Excel and Outlook
- Excellent verbal and written communication skills
- Knowledge and application of Customer Service procedures
- Knowledge and application of QA procedures
Aptitudes
- Attention to detail
- Open, approachable, and friendly personality
- High personal and professional motivation
- Team player with a positive ‘can do’ attitude
On offer
A Salary to £26,500 pa is on offer with an impressive benefits package including a contributory pension, simply health insurance, free parking, free hot and cold beverages, fresh fruit, gym membership, free hot lunch (once a month), family fun days, free Christmas party for you and partner. In addition, they offer 33 days’ annual leave (25 + 8 bank holidays including bank holidays)
Location : St Helens WA10
Working Hours : Monday to Friday – hours per week
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Customer Service Advisor employer: GPW Recruitment
Contact Detail:
GPW Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with SAP, as it's a key requirement for the role. Consider taking an online course or tutorial to brush up on your skills, which will show your commitment and readiness to hit the ground running.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be interacting with customers regularly, being able to convey information clearly and courteously is essential. Role-playing scenarios with friends can help you prepare.
✨Tip Number 3
Research the company’s products and services thoroughly. Understanding what you’ll be supporting will not only boost your confidence but also impress the hiring team during any interviews.
✨Tip Number 4
Showcase your team player attitude by preparing examples of how you've successfully collaborated with others in previous roles. This will highlight your ability to work closely with various departments, which is crucial for this position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, particularly any roles where you've used SAP or Microsoft applications. Emphasise your communication skills and any achievements in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work as a Customer Service Advisor and how your skills align with the job requirements.
Showcase Your Skills: In your application, clearly demonstrate your knowledge of customer service procedures and quality assurance practices. Provide examples of how you've successfully handled customer inquiries or resolved issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at GPW Recruitment
✨Know the Company
Before your interview, take some time to research the manufacturing company. Understand their products, values, and customer service philosophy. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, excellent verbal and written communication skills are crucial. Prepare examples of how you've effectively communicated with customers in the past, whether through phone calls or emails, to showcase your ability to handle inquiries professionally.
✨Familiarise Yourself with SAP
Since SAP experience is required for this role, brush up on your knowledge of the system. If you have previous experience, be ready to discuss specific tasks you performed using SAP, such as processing orders or managing customer records.
✨Show Your Team Spirit
The job requires a team player with a positive attitude. Be prepared to share examples of how you've collaborated with colleagues in previous roles, especially in customer service settings. Highlight your ability to work closely with other departments like Warehouse and Logistics.
