Customer Account Administrator Location: West Lancashire Salary: £28,000 + up to 10% bonus excellent company benefits Hybrid working available We are currently recruiting for a Customer Account Administrator to join a well-established manufacturing organisation based in the west Lancashire area. This is an excellent opportunity for someone with strong customer service, account coordination and order processing experience who enjoys working within a fast-paced manufacturing environment. The role will see you acting as a key point of contact for a portfolio of customers, managing the order process from initial enquiry through to delivery and ensuring customers receive a high level of service throughout. The Role * Managing customer accounts and acting as a main point of contact * Processing customer orders accurately and efficiently * Coordinating customer requirements with internal departments * Monitoring orders and ensuring deliveries are made within agreed timescales * Liaising with logistics, planning, sales and distribution teams * Handling customer queries, delivery issues, complaints and claims * Maintaining accurate customer and delivery information * Providing regular updates to customers regarding order and delivery status * Producing relevant order and claims documentation * Identifying issues quickly and ensuring they are resolved efficiently * Supporting strong ongoing relationships with customers We are looking for someone who has experience within a customer service, order management or account coordination role, ideally within a manufacturing, engineering, logistics, distribution or similar environment. You will need: * Previous customer service or customer account experience * Strong order processing / order management experience * Experience using SAP is essential * Excellent communication skills * Strong attention to detail * The ability to prioritise a busy workload * Confidence liaising with customers and internal departments * A proactive approach to resolving customer and delivery issues * Strong organisational skills
Customer Account Administrator employer: GPW Recruitment
Join a dynamic and forward-thinking engineering and manufacturing company in Lancashire, where innovation meets opportunity. As an Applications Engineer, you'll benefit from a collaborative work culture that prioritises employee growth and development, alongside competitive benefits that support your well-being. This role offers a chance to contribute to exciting projects while being part of a team that values creativity and excellence.
