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For Companies At a Glance
- Tasks: Deliver exceptional service to clients and visitors, ensuring a professional experience.
- Company: Join Apleona, a growing company that values its people and fosters a supportive environment.
- Benefits: Earn up to £25,000 with perks like employee discounts, cycle to work, and health support.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong communication skills and experience in a front of house role are essential.
- Other info: Full training provided, with opportunities for personal and professional growth.
The predicted salary is between 15000 - 25000 £ per year.
Overview
Front of House concierge
Location: Wrexham, LL13 9XT
Hours: Monday to Friday, 8:00am – 4:00pm
Are you dedicated to delivering great service and want to join a growing company that looks after its people? If you have skills and experience in a concierge/front of house role with a customer focused mind-set, this role could be for you.
In this role you\\\’ll provide a first class service to all clients and visitors to the site, ensuring a courteous professional experience. You will answer the telephones, redirect calls efficiently, issue visitor badges, attend to visitors on site and be the first point of contact for any issues reported. You will be committed to delivering a high standard of customer service and remain calm and positive even when it gets busy. You will also help with the incoming and outgoing post and booking couriers. You will undertake portering duties and be willing to pitch in with a variety of tasks to support your manager, your team and our client.
Responsibilities
- Fire extinguisher daily checks and report submissions
- Emergency electrical lighting weekly checks and report submissions
- Fire register documents checks
- Accident log confirmations of checks
- Work signoff for vendors i.e. Confidential Waste, Hygiene Services and other vendors
- Provide guidance and direction to authorized visitors and vendors on procedures
- Handle evacuation exercises and respond to emergency situations during shift
- Handle incidents with swift resolution, minimal disruption, and identify areas of improvement to continually optimize response protocols
- Site emergency management and incident response, including support in the preparation of emergency operations plans
- Support the physical security operations of the Wrexham office, including cooperation with 24/7 security services for routine operations
- Support in building partnerships with internal stakeholders to enable their work and to maintain a secure working environment
- Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalate observed risks appropriately
Qualifications
- Strong communication skills
- Able to use online computer systems & processes
- Experience in a similar front of house role
- Outstanding customer service delivery skills
- Great time keeping
- Well presented
- Able to make decisions to solve problems
- Highly organised and able to work under pressure
Well provide you with full training once you start and make sure that you have everything you need to do a great job. It would be really useful if you could also use MS Word, Excel, Outlook and PowerPoint.
Benefits
- Salary up to £25,000 per annum
- Access to Apleona employee benefits from start date, including:
- Employee discounts via Perkbox
- Cycle to work
- Access to a virtual GP
- Access to a health & wellbeing app
Apleona is an equal opportunities employer who deliver facilities management services to clients all over the UK and Ireland. If this sounds like a job for you, click on the apply button and we\\\’ll start the process. If you\\\’re a good match, we\\\’ll be in touch to discuss the next steps.
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Front of House concierge employer: GPSkal Assessoria e Projetos
Contact Detail:
GPSkal Assessoria e Projetos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House concierge
✨Tip Number 1
Make sure you research the company before your interview. Knowing about Apleona's values and services will help us connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios! Think of examples where you've gone above and beyond for a client. This will help us demonstrate your outstanding service delivery skills during the interview.
✨Tip Number 3
Dress to impress! As a Front of House concierge, first impressions matter. We want to show that we can represent the company well, so make sure you look professional and well-presented.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows that we appreciate the opportunity to interview for the role.
We think you need these skills to ace Front of House concierge
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for clients in previous roles, so share those stories!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the concierge role.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description, especially around communication and organisation.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GPSkal Assessoria e Projetos
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House concierge. Familiarise yourself with the key tasks mentioned in the job description, like handling visitor queries and managing emergency protocols. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you resolved issues or made someone's day better. This will highlight your customer-focused mindset and problem-solving abilities.
✨Practice Calmness Under Pressure
The job can get busy, so it's essential to convey that you can remain calm and collected. During the interview, consider discussing a time when you successfully managed a stressful situation. This will reassure the interviewer that you can handle the demands of the role without losing your cool.
✨Dress to Impress
As the first point of contact for visitors, your appearance matters. Make sure to dress smartly and professionally for the interview. This not only shows respect for the interview process but also reflects the standards you would uphold in the role. A polished look can leave a lasting impression!