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- Tasks: Manage customer interactions and ensure accurate inventory control in a hybrid role.
- Company: Join a leading global luxury goods manufacturer with a strong reputation.
- Benefits: Enjoy a flexible work environment and opportunities for professional growth.
- Why this job: Enhance your skills in logistics while contributing to customer satisfaction and business efficiency.
- Qualifications: Experience in logistics, attention to detail, and proficiency in inventory management systems are preferred.
- Other info: This role offers a chance to collaborate with diverse teams and improve operational processes.
The predicted salary is between 30000 - 42000 £ per year.
Location: Milton Keynes
Hours: Monday – Friday (09:00-17:30)
Salary: Neg on experience
GPS have a fantastic opportunity to join a leading global luxury goods manufacturing business. The Distributor CS Rep & Inventory Controller plays a dual role in managing customer interactions while ensuring accurate inventory control. You will be balancing customer service and inventory control, this role enhances order fulfilment, minimizes errors, and contributes to overall business efficiency and customer satisfaction.
Key Responsibilities:
- It is a hybrid role between customer service and inventory controller.
- Managing distributors in Europe and the rest of the world.
- Managing Distributor orders, resolving queries, and optimizing inventory levels to enhance warehouse efficiency and minimize delays.
- Proactive approach to problem-solving, strong attention to detail, and collaboration with multiple departments to maintain order accuracy, inventory integrity, and smooth logistics operations.
- Work closely with multiple cross-functional teams, including warehouse teams, outbound planners, production teams, embroidery departments, and sales representatives.
- Primary point of contact for all Distributor inquiries via email and telephone, ensuring a high level of customer service.
- Manage order processing with a focus on the highest level of order accuracy.
- Proactively communicate with Distributors and internal teams to provide real-time updates on orders, anticipate potential issues, and take pre-emptive action to resolve them.
- Maintain accurate inventory records by identifying, investigating, and resolving discrepancies.
- Oversee the inventory returns process, ensuring all returns are processed correctly and in a timely manner, with accurate data closure in internal systems.
- Support pre-inbound processes, ensuring that goods are properly prepared before arrival in cooperation with Warehouse, Outbound Planner, and Production teams.
Required Skills & Competencies:
- Previous experience working in logistics operations, including shipping coordination, warehouse workflows, and customs compliance, is highly desired.
- Working knowledge of customs & international trade.
- Strong attention to detail and accuracy in inventory and order processing.
- Proficiency with inventory management systems, cycle counting methodologies, and WMS platforms (e.g., Softeon, Blue Cherry).
- Strong in Excel, with at least a sufficient level of understanding of basic formulas (training provided). Power BI, Tableau, or SQL experience is advantageous.
Inventory Controller employer: GPS Recruitment
Contact Detail:
GPS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inventory Controller
✨Tip Number 1
Familiarise yourself with inventory management systems and logistics operations. Since the role requires proficiency in these areas, having a solid understanding of platforms like Softeon or Blue Cherry can give you an edge during discussions.
✨Tip Number 2
Brush up on your Excel skills, especially basic formulas. This is crucial for managing inventory records accurately, and demonstrating your capability in this area can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved inventory discrepancies or improved logistics processes in previous roles. This will highlight your proactive approach, which is key for this position.
✨Tip Number 4
Network with professionals in logistics and inventory management. Engaging with industry contacts can provide insights into the company culture and expectations, helping you tailor your approach when applying through our website.
We think you need these skills to ace Inventory Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics operations, inventory management, and customer service. Use specific examples that demonstrate your attention to detail and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your previous experience with inventory control and how it aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your proficiency with inventory management systems and any experience you have with Excel, Power BI, or SQL. These skills are crucial for the Inventory Controller position.
Showcase Problem-Solving Abilities: Provide examples in your application that illustrate your proactive approach to resolving issues and your ability to collaborate with cross-functional teams. This will demonstrate your fit for the hybrid nature of the role.
How to prepare for a job interview at GPS Recruitment
✨Showcase Your Attention to Detail
As an Inventory Controller, attention to detail is crucial. Be prepared to discuss specific examples from your past experience where your meticulousness helped prevent errors or improved processes.
✨Demonstrate Problem-Solving Skills
This role requires a proactive approach to problem-solving. Think of instances where you identified potential issues before they escalated and how you resolved them effectively.
✨Familiarise Yourself with Inventory Management Systems
Since proficiency with inventory management systems is essential, brush up on your knowledge of platforms like Softeon or Blue Cherry. Be ready to discuss your experience with these tools or similar ones.
✨Prepare for Customer Service Scenarios
As the primary point of contact for distributors, excellent customer service skills are vital. Prepare to role-play common scenarios you might encounter and how you would handle them to ensure satisfaction.
