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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and order processing.
- Company: Join a global luxury goods brand known for quality and style.
- Benefits: Enjoy a competitive salary, supportive team, and opportunities for growth.
- Why this job: Perfect for those who love helping people and thrive in a dynamic environment.
- Qualifications: Strong tech skills and excellent communication are essential.
- Other info: Work hours are Monday to Friday, 09:00am - 17:30pm.
The predicted salary is between 24000 - 42000 £ per year.
Hours: 09:00am - 17:30pm Monday to Friday (40 Hours p/w)
Salary: Circa 30-35K (Neg on experience)
GPS Recruitment are recruiting for an experienced Customer Service specialist based in Milton Keynes. Working for a global luxury goods business you will act as the focal point of contact for customers via email, telephone and be responsible for processing orders that come in from the Sales network.
KEY RESPONSIBILITIES:
- Point of contact for customer queries: email, telephone & face to face
- Answer queries or pass on to the appropriate department
- Receiving & processing orders
- Create, amend and send sales orders in the ecommerce company platform to customers
- Providing updates to the customers of their orders from start to finish especially event / rush orders with tracking and follow up emails.
- Running regular reports from the system to track orders and provide information to the sales rep / customers on current and future orders. Providing general sales support from an office level.
- Bi-Weekly catch-up calls with the Sales Reps
- Quarterly calls with Key Account customers to discuss needs / updates / sell through etc.
- Product Launches with Marketing for online retailers and other wholesale customers
- Organising returns for all Wholesale customers with credit memos
- EU Warehouse daily reporting – updating orders and sending embroidery orders to our EU embroiderer.
DESIRED SKILLS/EXPERIENCE:
- Strong Computer / Tech skills – Confident in using Microsoft Office; Outlook, Excel, Word and SharePoint.
- Attention to detail is a must
- Good time management
- Ability to communicate well with all internal departments
- Good, professional telephone manner
- Confidence to speak to a wide range of customers on the phone, emailing & face to face
Customer Service Specialist employer: GPS Recruitment
Contact Detail:
GPS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the luxury goods industry. Understanding the products and the market can help you engage more effectively with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be dealing with a variety of customers, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Outlook. Being proficient in these tools will not only help you in the role but also impress your potential employers.
✨Tip Number 4
Prepare for scenario-based questions in your interview. Think about how you would handle specific customer service situations, as this will showcase your problem-solving abilities and attention to detail.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your skills in communication, attention to detail, and any specific software you are proficient in, such as Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle queries effectively. Mention specific examples of how you've successfully managed customer interactions in the past.
Highlight Relevant Skills: In your application, clearly outline your strong computer skills and time management abilities. Provide examples of how you've used these skills in previous roles, especially in a fast-paced environment.
Show Enthusiasm for the Role: Express your enthusiasm for working with a global luxury goods business. Mention why you are interested in this particular role and how you can contribute to their customer service team.
How to prepare for a job interview at GPS Recruitment
✨Showcase Your Communication Skills
As a Customer Service Specialist, you'll be the main point of contact for customers. During the interview, demonstrate your ability to communicate clearly and professionally. Practice answering common customer queries and ensure you convey your thoughts in a structured manner.
✨Highlight Your Tech Savviness
Since strong computer skills are essential for this role, be prepared to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention specific tasks you've accomplished using these tools, such as creating reports or managing orders.
✨Emphasise Attention to Detail
Attention to detail is crucial in customer service. Be ready to provide examples from your past experiences where your attention to detail made a difference, whether it was catching an error in an order or ensuring accurate communication with customers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle difficult customer situations or manage multiple tasks simultaneously. Practising these scenarios can help you respond confidently during the interview.
