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For Companies At a Glance
- Tasks: Provide top-notch technical support to studios and ensure smooth operations.
- Company: Join a leading entertainment company with a vibrant culture.
- Benefits: Competitive salary, growth opportunities, and hands-on experience in the industry.
- Why this job: Be at the heart of production, solving tech challenges and making an impact.
- Qualifications: Experience in technical support, strong knowledge of MAC, Windows, and Linux.
- Other info: Fast-paced environment with opportunities for learning and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
PRODUCTION SUPPORT ENGINEER
THE ROLE
We are seeking a highly skilled and experienced Production Support Engineer to oversee the day-to-day technical support of multiple studios in the UK. The successful candidate will play a critical role in providing technical support to a user base of employees and production, all utilizing the client studio technology and applications.
Please Note: This is NOT a remote position. The role is on-site and required to travel to different studio locations.
RESPONSIBILITIES
- Focus on ensuring a high level of support is maintained for users
- Communicate with production and departmental teams within the studio about their IT needs, and answer questions
- Be a subject matter expert on all IT responsibilities and constantly seek to be current and improve that knowledge through learning
REQUIRED SKILLS AND ABILITIES
- Experience working in a technical troubleshooting and/or support engineer role in a production setting
- Strong working knowledge of MAC, Windows and Linux support
- Ability to handle multiple issues, prioritizing and effective management of your time
- Understanding for virtual desktop environment and remote desktop technology
- Ability to work in a fast paced production environment
DESIRED EXPERIENCE
- Previous experience working onsite for film production or animation/VFX
- Experience with helpdesk automation tools, remote management applicationsExtensive analytic, debugging, and problem-solving skills
- Attention to detail, curiosity, and a desire to learn
- Ability to communicate highly technical information to a variety of people, in both verbal and written form
COMPENSATION
We offer a competitive salary and the opportunity to learn and grow with one of the largest entertainment companies in the world.
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Production Support Engineer employer: GPL Technologies
Contact Detail:
GPL Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those working in production support. Attend events or join online forums where you can connect with potential employers and learn about job openings.
✨Tip Number 2
Show off your skills! If you have experience with MAC, Windows, or Linux support, make sure to highlight that in conversations. Be ready to discuss specific scenarios where you've solved technical issues in a fast-paced environment.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of virtual desktop environments and remote management applications. We want to see that you're not just a tech whiz but also someone who can communicate complex info clearly to different teams.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Production Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Production Support Engineer role. Highlight your technical troubleshooting experience and any relevant skills with MAC, Windows, and Linux support. We want to see how your background fits with what we need!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Don’t forget to mention your ability to communicate technical info clearly – that’s a biggie for us!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and manage multiple problems at once, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at GPL Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around MAC, Windows, and Linux support. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your expertise and problem-solving skills.
✨Understand the Production Environment
Familiarise yourself with the unique challenges of a production setting. Research how studios operate and be prepared to talk about how you can maintain high levels of support while juggling multiple issues in a fast-paced environment.
✨Communicate Clearly
Since you'll be interacting with various teams, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to communicate effectively with both technical and non-technical staff, which is crucial for this role.
✨Show Your Curiosity and Willingness to Learn
Express your eagerness to stay current with technology trends and tools. Mention any recent learning experiences or certifications that relate to helpdesk automation tools or remote management applications, as this will highlight your commitment to professional growth.
