The Client Relationship Manager role assists the GPFS International team in servicing our clients. Responsibilities consist primarily of assisting the team with their performance of all Administration activities across multiple entities (including internal GPFS entities). Administration tasks may include capital activity and distribution-related work, review of financial transactions for Private Equity clients and liaising with clients and investors. This position will require regular interaction with team members and clients. Location : Southampton, UK Job Type: Full-time Essential Functions Overall Improving processes and procedures with the goal of standardizing workflows. Extensive communication with fund teams about the timing of workflow. Coordinating with operations directors for new workflow software initiatives. Ensuring service levels are to the highest standards and ensure deliverables are accurate and on time. Managing personal time management and maintaining ability to recognize priorities in an ever-changing business. Leading and participating in special projects as assigned. Developing and fostering client relationships. Includes establishment of client’s confidence in ability to execute. Admin Focus Responsible for all administration activities across a select number of client funds and entities including but not limited to investor requests, CRM walk; use hands to finger, handle or feel; and reach with hands and arms. Required Education and Experience CGI (Chartered Governance Institute) qualified or part qualified, or other related program 3 or more years of experience in funds administration Experience in Company Secretarial and Governance services Neat, organized, strong attention to detail, and able to work independently and interdependently Strong communication skills, with the ability to work with stakeholders at all levels (including C-Suite) and in various locations around the world Strong knowledge of fund industry Preferred Education and Experience Bachelor’s degree in accounting, finance, law, or business administration is desirable, or alternatively, a master’s degree in above mentioned fields 3 or more years of experience in private equity Supervisory experience Experience working with Diligent, Board Intelligence, Board Logic, GEMS, or other related Co Sec software packages Experience working for a company within multiple countries / jurisdictions Additional Eligibility Qualifications Excellent people skills, with an ability to partner with a dynamic team. Personal qualities of integrity, credibility, and commitment to corporate mission. Flexible and able to multitask; ability to work within an ambiguous, fast-moving environment. Other Duties This role will be part of a fast-growing small business that from time to time may require hands-on help within the various jurisdictions. GPFS Vision Our purpose is to create enduring relationships with our employees and clients by consistently delivering exceptional opportunities and service. GPFS Value Statement Investing in people and culture. Core Values Camaraderie: Being supportive of one another and celebrating each other’s successes. Excellence: Consistently delivering exceptional work and going above and beyond. Empowerment: Fostering a deep sense of agency and ownership over one’s choices and actions. Innovation: The drive to think differently and solve problems creatively. Inclusion: Recognizing individual’s unique strengths and perspectives with mutual trust and respect. #LI-GP1
