At a Glance
- Tasks: Be the friendly face of our racing simulators and assist customers with bookings and inquiries.
- Company: Join GP Racing Simulators, a thrilling venue for racing enthusiasts and casual visitors.
- Benefits: Enjoy a Real Living Wage, flexible hours, and career development opportunities.
- Other info: Passion for motorsport or gaming is a bonus, but not essential.
- Why this job: Work in a fun, high-energy environment and be part of an innovative team.
- Qualifications: Must be 18+, with customer service experience and excellent communication skills.
The predicted salary is between 10.8 - 13.2 £ per hour.
About Us
GP Racing Simulators offers an immersive, state-of-the-art virtual reality racing experience, complete with full-motion simulators, competitive events, and a stylish lounge and bar area.
We’re passionate about delivering an exciting, welcoming, and memorable experience for racing enthusiasts and casual visitors alike.
Role Overview
We’re looking for an enthusiastic and professional Customer Service Advisor to be the first point of contact for our guests.
You’ll play a key role in creating a friendly, energetic atmosphere, ensuring smooth customer experiences, and supporting the day-to-day running of our simulators, lounge, and bar.
Key Responsibilities
- Warmly greet customers and assist with bookings, registrations and general enquiries.
- Provide clear, friendly guidance on simulator use, safety procedures and racing events.
- Maintain in-depth knowledge of our services, events and promotions.
- Serve drinks at the bar and ensure responsible service at all times.
- Respond to customer questions, feedback and complaints promptly and professionally.
- Support the smooth running of the lounge and simulator areas, keeping them clean and organised.
- Coordinate with the team to resolve any simulator-related issues quickly.
- Assist with event preparation and help manage customer flow during busy periods.
Qualifications & Skills
- Applicants must be aged 18 or over, as serving alcoholic drinks is part of the role.
- Previous hospitality and customer service experience is essential.
- Excellent communication skills and a genuinely customer-focused approach.
- A positive, friendly and approachable personality with a can-do attitude.
- Strong organisational skills and the ability to remain calm in busy environments.
- An interest in motorsport or gaming is an advantage, but not required.
Why Join GP Racing Simulators?
- We are proud to be a Real Living Wage employer , paying a wage based on the actual cost of living.
- Be part of an exciting, innovative and fast-growing entertainment venue.
- Opportunities for career development within a unique and dynamic sector.
- Work in a fun, high-energy environment alongside a passionate and supportive team.
- Hours
Flexible working hours, including evenings and weekends.
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Customer Service Advisor in Glasgow employer: GP Racing Simulators
At GP Racing Simulators, we pride ourselves on being a Real Living Wage employer, ensuring our team is compensated fairly based on the cost of living. Join us in a vibrant and innovative entertainment venue where you can thrive in a supportive, energetic atmosphere, with ample opportunities for career development in the exciting world of virtual racing. Our flexible working hours and passionate team make this an ideal place for those seeking meaningful and rewarding employment.
