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- Tasks: Welcome patients, manage appointments, and support the healthcare team in a busy surgery.
- Company: Dynamic GP surgery in Canton, Cardiff with a friendly atmosphere.
- Benefits: Flexible hours, supportive team, and valuable experience in healthcare.
- Why this job: Join a passionate team and make a difference in patient care every day.
- Qualifications: Strong communication skills and a friendly attitude are essential.
- Other info: Perfect for students seeking part-time work with a meaningful impact.
The predicted salary is between 20000 - 30000 £ per year.
As a receptionist you will be undertaking a wide range of reception and administrative duties. Duties can include (but are not limited to) greeting and signposting patients to the appropriate healthcare professional or service, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Responsibilities
- Greet patients and visitors to the surgery and signpost to the appropriate healthcare professional or service.
- Book in, amend and cancel patient appointments in line with practice appointments.
- Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to GP where necessary.
- Ensure the computerised appointment system is up to date.
- Respond to and/or redirect all patient and visitor requests accordingly.
- Explain practice arrangements and formal requirements to new patients.
- Set up new patients onto the computer system.
- Advise patients of relevant charges for private services, accept payments and issue receipts.
- Ensure reception and waiting areas are kept neat and tidy.
- Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Undertake administrative tasks as allocated and arranged by the Practice Management Team.
- Check emails daily and ensure all electronic messages have been actioned.
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Any other duties as requested by the Practice Management Team.
Qualifications
- Excellent communication and IT skills, with a clear professional and polite telephone manner.
- Willingness to work 20-25 hours per week over 5 days (Monday to Friday) with varying shifts from 8:00 am until 6:30 pm.
Details
Busy GP surgery based in Canton, Cardiff. We are looking to recruit an additional member of staff to our existing experienced team.
Receptionist - Meddygfa Canna Surgery in Cardiff employer: GP Practice
Contact Detail:
GP Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Meddygfa Canna Surgery in Cardiff
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with the duties listed in the job description, like greeting patients and managing appointments. This way, when you get to the interview, you can show off your knowledge and enthusiasm!
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Try role-playing with a friend or family member to nail that professional and polite telephone manner they’re looking for.
✨Tip Number 3
Don’t forget to showcase your IT skills! Brush up on any relevant software or systems you might encounter in the role. Being tech-savvy will definitely give you an edge during the interview.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Meddygfa Canna Surgery. Good luck!
We think you need these skills to ace Receptionist - Meddygfa Canna Surgery in Cardiff
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role like receptionist.
Tailor Your Application: Make sure to tailor your application to the specific role at Meddygfa Canna Surgery. Highlight your relevant experience in reception and administrative duties, and don’t forget to mention your excellent communication skills!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can handle information efficiently, so show us you can do that right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GP Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at Meddygfa Canna Surgery. Familiarise yourself with tasks like booking appointments and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice answering common interview questions clearly and confidently. You might even want to role-play with a friend, focusing on how you would greet patients or handle phone calls. This will help you project a friendly and professional image during the interview.
✨Show Your Organisational Skills
Being organised is crucial for a receptionist. Prepare examples from your past experiences where you've successfully managed multiple tasks or maintained an orderly environment. This could be anything from managing schedules to keeping records tidy. Highlighting these skills will show that you can handle the busy nature of the surgery.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the practice and team dynamics. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Questions about how the team collaborates or what a typical day looks like can provide valuable insights.
