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- Tasks: Support our healthcare team by managing patient records and assisting with administrative duties.
- Company: Join the friendly team at Mountain View Health Centre in Swansea.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Make a difference in patients' lives while developing your skills in healthcare administration.
- Qualifications: Strong IT skills and a willingness to learn; customer service experience is a plus.
- Other info: Dynamic role with a chance to work in a fast-paced healthcare setting.
The predicted salary is between 24000 - 36000 £ per year.
This is an excellent opportunity to work in a dynamic and supportive healthcare environment. While previous experience in customer service or healthcare is preferred, it is not essential. We welcome candidates with strong IT and transferable skills who are eager to learn and grow within the role.
Main duties of the job
- Applicants will need to have a keen eye for detail, ability to work to process, complete work efficiently, possess a good telephone manner, have good communication skills, be a team player who can also work well independently, to provide general assistance and support to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
Mountain View Health Centre is a Surgery providing care for patients living in and around the Mayhill area of Swansea. Our current medical team consists of 4 GPs, 1 Prescribing Pharmacist, 2 Practice Nurses and a HCSW. Our aim at the practice is to provide a high standard of care to our patients.
Job responsibilities
- Acting on actioned tests results from GPs
- Filing, scanning and retrieving paperwork
- Scanning of letters and relevant correspondence into patients notes
- Coding information into the Practice clinical system within the patients medical records
- Summarisation of incoming patient medical record notes
- Processing and distributing incoming (and outgoing) mail
- Forwarding patients medical records on to new registered GPs
- Processing repeat prescriptions from the NHS Wales App in accordance with practice guidelines
- Computer data entry processing and recording information in accordance with practice procedures
- Receive and make telephone calls as required
- Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Undertake any other additional duties appropriate to the post as requested by the Supervisor, Senior Management Team or Partners
- Receptionist duties during annual leave and sickness absence
- Attend mandatory training required to fulfil role as a medical receptionist
Person Specification
Experience
- Experience of dealing with the public/patients
- Experience of working with computer packages
- Experience of telephone operation
- Ability to work without direct supervision and determine own workload priorities
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Familiarity with EMIS software
- Understanding of medical terminology
Skills and Knowledge
- IT skills, use of Microsoft products (Word, Excel, PowerPoint)
- Experience of working in a GP practice or other primary care environment
Qualifications
- A good standard of general education
- English and Maths at GCSE level or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Administrator - Mountain View Health Centre in Swansea employer: GP Practice in Wales
Contact Detail:
GP Practice in Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Mountain View Health Centre in Swansea
✨Tip Number 1
Get to know the Mountain View Health Centre! Research their values and services so you can chat about how you fit into their team. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and the practice team, being articulate and friendly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your IT skills! Brush up on Microsoft products and any relevant software like EMIS. Being tech-savvy will make you stand out, especially in a healthcare setting where efficiency is crucial.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our dynamic team at Mountain View Health Centre.
We think you need these skills to ace Administrator - Mountain View Health Centre in Swansea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any customer service or IT skills you have, even if they come from different fields. We want to see how you can bring your unique background to our team!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the healthcare environment. Share why you're excited about joining Mountain View Health Centre and how you can contribute to our friendly team.
Show Off Your Attention to Detail: Since we’re looking for someone with a keen eye for detail, make sure your application is free of typos and errors. Double-check everything before hitting send. It shows us you care about quality and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive and tech-savvy!
How to prepare for a job interview at GP Practice in Wales
✨Know Your Stuff
Before the interview, make sure you understand the role of an Administrator at Mountain View Health Centre. Familiarise yourself with the key responsibilities like data entry, handling patient records, and communication skills. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your IT Skills
Since strong IT skills are essential for this role, be prepared to discuss your experience with Microsoft products and any relevant software. If you've used EMIS or similar systems, mention it! You could even bring examples of how you've used technology to improve efficiency in past roles.
✨Practice Your Communication
As you'll be dealing with patients and team members, good communication is key. Practice answering common interview questions clearly and concisely. You might also want to prepare a few scenarios where you successfully handled a difficult situation or provided excellent customer service.
✨Be Ready to Learn
Mountain View Health Centre values candidates who are eager to learn and grow. Be ready to discuss how you adapt to new challenges and your willingness to attend training sessions. Highlight any previous experiences where you took the initiative to learn something new, especially in a healthcare or customer service context.
