Practice Manager - Coalbrook Surgery in Pontyberem

A Practice Manager oversees the smooth daily running of a healthcare practice, ensuring high-quality patient care and efficient operations. They manage staff, budgets, compliance, and administration while supporting clinical teams and improving patient experience. Strong leadership, organisation, and communication skills are essential for success in this fast‑paced role.

Main duties of the job

• Work collaboratively with GP Partners and the Operational Manager to oversee day‑to‑day practice operations.
• Support strategic and operational management of practice services.
• Support staff management, recruitment, induction, appraisals, and HR processes.
• Ensure compliance with NHS Wales, Health Board, contractual, HIW, GDPR, and regulatory requirements.
• Coordinate clinical and administrative rotas, ensuring safe and efficient staffing levels.
• Plan and coordinate GP and nursing clinics to optimise capacity and patient access.
• Maintain high standards of patient care, patient safety and service delivery.
• Liaise with external organisations including Hywel Dda University Health Board, Cluster Network colleagues, community services, universities and other stakeholders.
• Support quality improvement initiatives, Enhanced Services, QOF delivery, audits and practice development.
• Work confidently with EMIS Web and support effective use of digital systems and workflows.
• Coordinate and oversee medical student placements, including induction, scheduling, supervision arrangements and liaison with educational bodies.
• Oversee significant event reporting, complaints management, safeguarding processes and incident handling in line with NHS Wales guidance.
• Support implementation of Welsh Government and Health Board primary care initiatives.
• Ensure policies, protocols and risk assessments are maintained and reviewed.
• Coordinate infection prevention and control, health and safety and business continuity arrangements.
• Support multidisciplinary team working and foster a positive, collaborative team culture.
• Monitor and improve patient access, workflow systems and administrative efficiency.
• Attend practice, cluster and Health Board meetings where required.
• Support workforce development and staff training coordination.
• Maintain confidentiality and information governance standards at all times.

About us

Coalbrook Surgery is in the village of Pontyberem, equidistant from the towns of Carmarthen and Llanelli and is part of the Amman Gwendraeth Cluster. It is a well‑established, friendly practice, currently consisting of three GP Partners who are supported by an excellent nursing team and an enthusiastic, competent administrative team.

About the role

The Practice Manager plays a key role in fostering and sustaining a positive, well‑structured, and efficient working culture, ensuring that systems, people, and processes work together effectively to support high‑quality patient care. The role is available on a part‑time basis, working between 24–32 hours per week, and offers the opportunity to contribute to the continued development of high‑quality patient services within a close‑knit and supportive environment.

About you

• An experienced manager, ideally within primary care or healthcare.
• Confident, organised, and able to work independently.
• An excellent communicator with strong leadership and interpersonal skills.
• Able to prioritise workload and meet deadlines effectively.
• Proficient in general IT systems and practice software.
• Experienced and confident in using EMIS Web.
• Knowledgeable about NHS Wales primary care systems and processes.
• Familiar with QOF, Enhanced Services, clinical governance, and regulatory compliance requirements.
• Comfortable supporting medical student placements within a primary care setting.
• Able to work effectively alongside an Operational Manager in a shared leadership structure.
• Skilled in managing rotas and supporting clinic coordination.
• Committed to delivering high‑quality patient‑centred services.
• Able to support, motivate, and develop teams within a busy healthcare environment.

What we offer

• Salary dependent on experience (£35,000 – £45,000 per annum, pro rata depending on hours worked).
• Part‑time hours between 24–32 hours per week.
• A supportive and friendly working environment.
• A strong, well‑established team‑based culture with clear roles and collaborative working.
• Well‑structured systems and efficient workflows supporting smooth day‑to‑day operations.
• Flexible working arrangements considered.
• Opportunities for professional development and training.
• The chance to work with a dedicated and professional multidisciplinary team.
• A positive environment where the Practice Manager helps maintain and strengthen an efficient, supportive, and well‑organised practice culture.

Qualifications

• GCSEs (or equivalent) in English and Maths (usually minimum requirement).
• A-levels or Level 3 qualifications (often preferred but not always required).
• Business Administration.
• Health and Social Care.
• Management or related field.

Experience

• Proven experience in a Practice Manager role within primary care (GP surgery setting).
• Strong knowledge of NHS primary care systems and structures.
• Understanding of CQC regulations and compliance requirements.
• Experience with EMIS (desirable).
• Experience managing GP practice operations, staff, and patient services.
• Strong leadership skills with experience supervising multidisciplinary teams.
• Excellent organisational, communication, and problem‑solving skills.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.