At a Glance
- Tasks: Support patients and clinical staff while managing reception duties in a friendly environment.
- Company: A caring and innovative training practice in Newport, part of the Aneurin Bevan University Health Board.
- Benefits: Training provided, healthy work-life balance, and opportunities for personal development.
- Other info: Join a diverse team with a strong emphasis on teaching and continued education.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: No prior experience needed; just a passion for helping others and good communication skills.
The predicted salary is between 24000 - 36000 € per year.
The Receptionist / Care Navigator is a member of the reception team. Care navigators are important members of our staff and are used to support clinical staff. You will be trained to help patients get the right help from the right place. You will work with the patients to ensure that they are signposted to the right support at the right time. You will offer general assistance to the Practice team and be expected to project a positive and friendly image to patients and other visitors, either in person or via the telephone. You will undertake a variety of administrative duties to assist in the smooth running of the Practice. Communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies is highly important to enable the smooth running of the practice and you will play a pivotal role in this.
Main duties of the job:
- Dealing with patients in a polite and confident manner.
- Answering the telephones.
- Liaising with clinicians and team members.
- Using our Emis Web clinical system.
- Answering and/or referring enquiries appropriately.
- Maintaining confidentiality of personal information.
- Assisting in maintaining the smooth running of the reception office by carrying out general administrative and reception tasks.
- Contributing to the team effort by working effectively as a valued team member.
- Welcoming patients and visitors, in person or on the telephone.
About us:
We are a large, well-established, caring and forward-thinking training practice, committed to delivering high quality patient care. We are based in the heart of Newport and work within the Aneurin Bevan University Health Board. We offer the majority of the enhanced services available. Our dynamic team ranges from those just starting out to those that have been at the practice for over 25 years, and everything in between. We are proud of the diverse skillset that this brings and the many special interests. We have a big emphasis on teaching, training and continued education within our innovative and flexible MDT. We have a weekly MDT meeting (lunch provided). We acknowledge the importance of a healthy work life balance and pride ourselves on our supportive spirit. Our staff have a huge array of interests including sports, music, gardening and baking. Options are available for individuals to develop interests including teaching students, courses can be funded.
Our Team:
- Practice manager and 2 deputy managers
- 7 partners, 11 salaried GPs, 3 GPSTs, medical students
- 1 specialist ANP (independent prescriber)
- 10 highly trained practice nurses (including 2 prescribers)
- Nurse led chronic disease management clinics
- Nurse led minor illness
- 3 highly trained HCAs
- Excellent administrative team with dedicated prescription team
Job responsibilities:
- Welcoming patients and visitors, in person or on the telephone.
- Answering and/or referring enquiries appropriately.
- Maintaining confidentiality of personal information.
- Assisting in maintaining the smooth running of the reception office by carrying out general administrative and reception tasks.
Person Specification:
- Experience: None as training will be given.
- Experience with working with the public.
- Experience working within the NHS.
- Qualifications: Experience with computer systems.
- Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist - Bellevue Surgery in Newport employer: GP Practice in Wales
At Bellevue Surgery, we pride ourselves on being a large, well-established training practice located in the heart of Newport, dedicated to delivering high-quality patient care. Our supportive work culture emphasises continuous education and professional growth, with opportunities for staff to develop their interests and skills through funded courses and teaching roles. Join our dynamic team where a healthy work-life balance is valued, and enjoy a collaborative environment that fosters both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Bellevue Surgery in Newport
✨Tip Number 1
Get to know the practice! Research Bellevue Surgery and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with answering calls and addressing enquiries confidently.
✨Tip Number 3
Network like a pro! Connect with current or former staff members on LinkedIn. They can provide insights about the practice culture and might even give you a heads-up about job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our supportive team at Bellevue Surgery.
We think you need these skills to ace Receptionist - Bellevue Surgery in Newport
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application:Make sure to tailor your application to the specific role of Receptionist / Care Navigator. Highlight any relevant experience or skills that match the job description, especially your ability to communicate effectively and support patients.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use simple language and avoid jargon, making it easy for us to see why you’d be a great fit for our practice.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Bellevue Surgery!
How to prepare for a job interview at GP Practice in Wales
✨Know the Practice Inside Out
Before your interview, take some time to research Bellevue Surgery. Familiarise yourself with their values, services, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Receptionist/Care Navigator, communication is key. Prepare examples of how you've effectively communicated with patients or team members in the past. Think about times when you’ve had to handle difficult situations with empathy and professionalism.
✨Practice Common Interview Questions
Anticipate questions related to patient care and administrative tasks. Be ready to discuss how you would manage multiple tasks while maintaining a friendly and positive attitude. Practising these responses can help you feel more confident during the actual interview.
✨Demonstrate Team Spirit
Bellevue Surgery values teamwork, so be prepared to discuss how you work well with others. Share experiences where you contributed to a team effort, highlighting your ability to support colleagues and enhance the overall patient experience.
