At a Glance
- Tasks: Support patients and clinical staff while managing reception duties in a friendly environment.
- Company: A caring and innovative training practice in Newport, part of the Aneurin Bevan University Health Board.
- Benefits: Training provided, healthy work-life balance, and opportunities for personal development.
- Other info: Join a diverse team with a strong emphasis on teaching and continued education.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: No prior experience needed; just a passion for helping others and good communication skills.
The predicted salary is between 24000 - 36000 £ per year.
The Receptionist / Care Navigator is a member of the reception team. Care navigators are important members of our staff and are used to support clinical staff. You will be trained to help patients get the right help from the right place. You will work with the patients to ensure that they are signposted to the right support at the right time. You will offer general assistance to the Practice team and be expected to project a positive and friendly image to patients and other visitors, either in person or via the telephone. You will undertake a variety of administrative duties to assist in the smooth running of the Practice. Communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies is highly important to enable the smooth running of the practice and you will play a pivotal role in this.
Main duties of the job:
- Dealing with patients in a polite and confident manner.
- Answering the telephones.
- Liaising with clinicians and team members.
- Using our Emis Web clinical system.
- Answering and/or referring enquiries appropriately.
- Maintaining confidentiality of personal information.
- Assisting in maintaining the smooth running of the reception office by carrying out general administrative and reception tasks.
- Contributing to the team effort by working effectively as a valued team member.
- Welcoming patients and visitors, in person or on the telephone.
About us:
We are a large, well-established, caring and forward-thinking training practice, committed to delivering high quality patient care. We are based in the heart of Newport and work within the Aneurin Bevan University Health Board. We offer the majority of the enhanced services available. Our dynamic team ranges from those just starting out to those that have been at the practice for over 25 years, and everything in between. We are proud of the diverse skillset that this brings and the many special interests. We have a big emphasis on teaching, training and continued education within our innovative and flexible MDT. We have a weekly MDT meeting (lunch provided). We acknowledge the importance of a healthy work life balance and pride ourselves on our supportive spirit. Our staff have a huge array of interests including sports, music, gardening and baking. Options are available for individuals to develop interests including teaching students, courses can be funded.
Our Team:
- Practice manager and 2 deputy managers
- 7 partners, 11 salaried GPs, 3 GPSTs, medical students
- 1 specialist ANP (independent prescriber)
- 10 highly trained practice nurses (including 2 prescribers)
- Nurse led chronic disease management clinics
- Nurse led minor illness
- 3 highly trained HCAs
- Excellent administrative team with dedicated prescription team
Job responsibilities:
- Welcoming patients and visitors, in person or on the telephone.
- Answering and/or referring enquiries appropriately.
- Maintaining confidentiality of personal information.
- Assisting in maintaining the smooth running of the reception office by carrying out general administrative and reception tasks.
Person Specification:
- Experience: None as training will be given.
- Experience with working with the public.
- Experience working within the NHS.
- Qualifications: Experience with computer systems.
- Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist - Bellevue Surgery in Newport employer: GP Practice in Wales
At Bellevue Surgery, we pride ourselves on being a large, well-established training practice located in the heart of Newport, dedicated to delivering high-quality patient care. Our supportive work culture emphasises continuous education and professional growth, with opportunities for staff to develop their interests and skills through funded courses and teaching roles. Join our dynamic team where a healthy work-life balance is valued, and enjoy a collaborative environment that fosters both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Bellevue Surgery in Newport
✨Tip Number 1: Dive into Volunteer Opportunities
Getting involved in volunteer work at local healthcare facilities can give you a foot in the door and real-world experience. It also shows recruiters that you're passionate about patient care, which is crucial in nursing!
✨Tip Number 2: Leverage University Resources
If you’re studying nursing, use your university’s career services! They've likely got connections with hospitals and clinics looking for trainees. Plus, they can help you prepare for interviews, which is super helpful.
✨Tip Number 3: Engage With Professional Communities
Join local nursing associations or online forums to connect with experienced nurses. These communities often share job leads, insights, and even tips for acing interviews, so jump right in!
✨Tip Number 4: Apply Through Our Website!
Don't forget to check out our website for trainee positions like the one at GP Practice in Wales. It’s a great way to directly apply and show your interest in specific roles. We'll be rooting for you!
We think you need these skills to ace Receptionist - Bellevue Surgery in Newport
Some tips for your application 🫡
Show Off Your Empathy Skills:In nursing, patient care is all about empathy and communication. Make sure to highlight any experiences where you've connected with others or helped people in need, whether through previous work, volunteering, or even personal stories. We really want to see that caring attitude shining through!
Tailor Your CV to Showcase Relevant Experience:If you've got any healthcare-related experience (even if it's just shadowing or volunteering), pull that to the forefront of your CV. Include relevant courses or qualifications as well. We love seeing a passion for patient care right from the start, so don't hold back on what you've done!
Let Your Motivation Shine in Your Cover Letter:As a trainee, we know you’re just starting your journey. In your cover letter, share why nursing is your calling and what you hope to learn during this experience. We appreciate a genuine passion for the field, so let us know why you'd love to train with us at GP Practice in Wales.
Keep It Clear and Concise:While you might want to include every detail of your experience, keep your application clear and to the point. Aim for a CV and cover letter that are easy to read, and don't forget to highlight your key achievements and motivations. Simple and straightforward goes a long way in nursing!
How to prepare for a job interview at GP Practice in Wales
✨Showcase Your Compassion
When you're stepping into the world of nursing, it's all about showing genuine compassion. Be prepared to share specific examples of how you've cared for others, whether it's during volunteering or in personal situations. This isn't just about skills; it's about heart!
✨Know Your Basics
Expect some basic clinical questions during your interview. They might throw in questions about patient care protocols or basic first aid. Brush up on your nursing fundamentals and be ready to explain how you would handle a common nursing scenario.
✨Highlight Your Learning Mindset
As a trainee, they’ll be looking for your potential to grow. Talk about your eagerness to learn from mentors and adapt to new environments. Make it clear that you’re ready to take on challenges and take feedback in stride!
✨Discuss Teamwork and Support
Nursing is very much about working in teams, so be prepared to discuss how you function in group settings. Share experiences where you collaborated with others or sought support to achieve a common goal. It’ll highlight your readiness for the collaborative nature of healthcare!
