Administrator in Mountain Ash

We are looking to recruit a friendly, enthusiastic and motivated Care Navigator to join our busy GP Practice team. This is an exciting opportunity for someone who enjoys working with people and thrives in a fast-paced environment. The role combines both reception and administrative duties, offering variety and the opportunity to develop a broad range of skills within primary care. No two days are the same, and you will play a vital role in ensuring patients receive the right support and access to the most appropriate services.

The successful candidate will be involved in a wide range of reception, administrative and clinical support duties, including the management of patient enquiries, clinical correspondence, digital requests and routine healthcare administration. The role requires excellent communication skills, attention to detail and the ability to work effectively both independently and as part of a team. As one of the first points of contact for our patients, the successful candidate will be expected to provide a professional, courteous and efficient service whilst always maintaining confidentiality.

Main duties of the job

• Answering incoming telephone calls and assisting patients with enquiries.
• Greeting patients and visitors in a professional and welcoming manner.
• Booking, cancelling and amending appointments.
• Signposting patients to the most appropriate healthcare professional or service.
• Managing patient requests and queries.
• Processing patient registrations and updating patient records.
• Managing incoming and outgoing correspondence, including emails.
• Scanning and work flowing clinical correspondence.
• Summarising and coding patient records in accordance with practice procedures.
• Assisting clinicians and the wider practice team with administrative tasks.
• Managing the Clinical Enquiries Inbox and actioning requests in line with practice protocols.
• Processing and allocating blood test results and other clinical workflow tasks.
• Processing online Fit Note (Med3) requests.
• Managing Subject Access Requests.
• Processing online requests received through MGC's digital services.
• Assisting with diabetic recall and administrative processes associated with long-term condition management.
• Supporting the referral process and liaising with hospitals and other healthcare providers.
• Processing private work requests.

What We Are Looking For

• Excellent communication and customer service skills.
• Confidence using IT systems and learning new software.
• Ability to work efficiently in a busy environment.
• Strong organisational skills and attention to detail.
• Able to work both independently and as part of a team.
• Demonstrates professionalism, compassion and discretion.

Previous NHS, healthcare or GP Practice experience is desirable but not essential, as full training will be provided.

What We Offer

• Full training and ongoing support.
• Opportunities to develop skills within Primary Care.
• A friendly and supportive working environment.
• The opportunity to make a real difference to patients' experiences.
• Additional hours and overtime opportunities may be available to cover annual leave, sickness absence and periods of increased demand.

Additional Information

There are currently no antisocial hours or weekend working requirements. Applications will remain open until a suitable candidate is appointed. We reserve the right to close this vacancy early should sufficient applications be received or a suitable candidate be identified. Previous applicants need not apply.

If you are approachable, organised and committed to delivering outstanding patient service, we would love to hear from you.

Person Specification

Qualifications

• Good standard of education, including English and Mathematics.
• Desirable: Administrative or customer service qualification.

Additional Criteria

• Friendly, professional and approachable manner.
• Ability to work as part of a team.
• Flexible and adaptable approach to work.
• Commitment to providing excellent patient care and customer service.
• Ability to maintain confidentiality and professionalism at all times.

Experience

• Experience working in a customer-facing environment.
• Good communication and interpersonal skills.
• Good IT and keyboard skills.
• Ability to work accurately under pressure.
• Excellent organisational and time-management skills.
• Desirable: Previous NHS, GP Practice or healthcare experience.
• Experience using EMIS Web or a similar clinical system.
• Previous reception and administration experience.
• Experience of medical coding, summarising or workflow management.
• Experience processing referrals, private work or clinical correspondence.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.