Receptionist - Quays Medical Practice in Briton Ferry

Quays Medical Practice is looking to recruit an experienced medical receptionist to join our busy and friendly practice in Briton Ferry. The practice is based in modern purpose-built premises on Baglan Energy Park which is easily accessible by private and public transport. The post is permanent. The successful candidate will be an enthusiastic, reliable and motivated team player to work within our small and friendly team. Ideally, you will have gained previous experience working within a GP practice, but we will provide training and support. NHS Pension scheme is available. Please note, employment at Quays Medical Practice precludes registration as a patient of the practice for the duration of employment.

Main duties of the job

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the phone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities

• Maintaining and monitoring the practice appointments system via askmyGP and Emis.
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming (and outgoing) mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with practice guidelines.
• Actioning of path results and tasks.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Ordering, re-ordering and monitoring of stationery and other supplies.
• Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
• Undertaking any training required by the practice.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Experience

• Minimum 2 years experience of working in a public reception or similar environment.
• Experience of dealing with the public/patients.
• Experience of working with Emis clinical system.
• Experience of managing a busy and multi-skilled team schedule.

Qualifications

• GCSEs English and Maths (grade C or above) or equivalent.

Additional Criteria

• Excellent keyboard and computer skills.
• Excellent organisational skills.
• An understanding, acceptance and adherence to the need for strict confidentiality and discretion.
• Ability to use own judgement, resourcefulness and common sense.
• Good attendance record and timekeeping.
• Able to work under pressure and remain calm in stressful situations.
• Pleasant and articulate.
• Able to work in a changing environment.
• Enthusiastic and motivated.
• Able to use own initiative.
• Flexibility of working hours / able to work at the desired times.
• Ability to work without direct supervision and recognise workload priorities.
• Experience of a Primary Care environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.