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- Tasks: Be the friendly face of our practice, helping patients and supporting the clinical team.
- Company: Join a dynamic and supportive medical centre with a fast-paced environment.
- Benefits: Ongoing training, a collaborative team, and a chance to make a difference in healthcare.
- Why this job: Kickstart your career in healthcare while gaining valuable experience and skills.
- Qualifications: GCSEs or equivalent; customer service experience is a plus.
- Other info: Great opportunities for growth in a friendly, vibrant setting.
The predicted salary is between 24000 - 36000 £ per year.
The practice receptionists have the privilege of being the first point of contact for patients and other services and clinicians contacting the practice. Excellent written and spoken communication skills are key in order to be able to deal with any request in the most appropriate and timely manner. Experience would be ideal, but either way you will be part of an experienced and supportive team, and ongoing training is regularly provided.
Main duties of the job:
- Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition.
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately.
- Process patient requests for appointments.
- Process repeat prescription requests.
- Initiate contact with and respond to requests from patients, team members and external agencies.
- Enter read-code data on to the clinical database.
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patients healthcare records as necessary.
- Scan patient-related documentation and attach scanned documents to patients healthcare records.
- Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team.
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Complete opening and closing procedures in accordance with the duty rota.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and noticeboards.
- Support all clinical staff with general tasks as requested.
About us: Dynamic, friendly, fast-paced training practice with a great supportive admin and clinical team with its main site in Pencoed and Branch Surgery in Llanharan.
Person Specification:
- Experience of working in healthcare setting.
- Experience of working in a primary care environment.
- Experience of using EMIS Web clinical system.
- Educated to GCSE level or equivalent.
- Active signposting/care navigator training qualification.
- Healthcare qualification (level 2) or working towards gaining an equivalent level.
- Customer service qualification (NVQ or equivalent).
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist - Pencoed Medical Centre in Bridgend employer: GP Practice in Wales
Contact Detail:
GP Practice in Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Pencoed Medical Centre in Bridgend
✨Tip Number 1
Get to know the practice! Research Pencoed Medical Centre and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with greeting patients and handling various queries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the practice and might even refer you for the position, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're proactive and serious about joining the team at Pencoed Medical Centre.
We think you need these skills to ace Receptionist - Pencoed Medical Centre in Bridgend
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the first point of contact for patients, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can handle requests effectively.
Tailor Your Experience: Even if you don't have direct experience in a healthcare setting, think about any relevant roles you've had. We want to see how your past experiences can translate into the receptionist role, so don’t hesitate to connect the dots!
Be Personable: The role is all about interacting with people, so let your personality shine through in your application. A friendly tone can go a long way in making your application stand out and showing us that you’d fit right in with our dynamic team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GP Practice in Wales
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at Pencoed Medical Centre. Familiarise yourself with tasks like patient signposting, appointment booking, and data entry. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As the first point of contact for patients, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, whether it's handling difficult calls or providing clear information to patients. Practising these scenarios can help you feel more confident during the interview.
✨Highlight Relevant Experience
If you have experience in a healthcare setting or using systems like EMIS Web, be sure to mention it! Even if your background isn't directly in healthcare, think about transferable skills from customer service roles that relate to the job. Tailor your responses to reflect how your experience aligns with the role's requirements.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the practice is the right fit for you.
