Operational Manager in Runcorn

Job description

Job responsibilities

The Role

Reporting directly to the Business Manager, the Operations Manager will oversee the seamless, day-to-day delivery of our federated services, manage office infrastructure, and lead staff teams, both on-site and off-site.

This role requires an efficient organiser who thrives on implementing plans smoothly. Under the guidance of the Business Manager, you will also help to develop, mobilise and launch new service initiatives under tight deadlines and budgets, while simultaneously site managing to maintain safe, functional working environments for our various small teams.

Key Responsibilities

Workforce Leadership - Oversee workforce planning and support recruitment, induction and staff development as appropriate. On an ongoing basis, line-manage, support, and motivate a workforce of clinical and administrative staff working flexible shift patterns in various locations.

Stakeholder Management -Develop and maintain strong, collaborative working relationships with member general practices, Primary Care Networks (PCNs) and the ICB, plus wider system partners.

Service Delivery & Resilience -Oversee daily operations across multiple locations, ensuring evening, weekend, and daytime rotas are robustly staffed and running smoothly. Effectively manage complaints.

Service Performance -Monitor and report on service performance, identifying risks, opportunities and areas for improvement. Provide data for business cases and prepare presentations for Board and other governance groups, as required

Service Development - Partner with the Business Manager to design, mobilise, and launch new clinical and support services under tight timescales and budgets.

Office Management - Oversee the daily running of our central office premises and service locations, managing facilities, supplies, and workplace health and safety compliance.

Compliance & Quality - Monitor adherence to CQC regulations, information governance, health and safety policies, budgets and NHS contract KPIs across all active operating sites.

About You

We need a versatile, highly organised "all-rounder" who thrives in a supportive role within a small-team environment, stays calm under pressure, handles tight deadlines with ease, and excels at the practical execution of healthcare services.

Healthcare Operations - Must have strong management background within primary care.

Team Supervision - Skilled in managing dispersed frontline teams, building staff morale, and coordinating complex rotas.

Relationship Maintenance - Proven ability to communicate clearly and maintain positive day-to-day working relationships with GP practices, PCNs, or external health partners.

Facilities/Office Management -Experience overseeing office premises, utilities, local contractors, or general workplace health and safety.

Execution & Adaptability - Proven ability to implement project plans, adapt to shifting operational priorities, and meet tight time and budget constraints.

Flexible Mindset - A hands-on approach, happy to pick up varying tasks to support a small team, with the flexibility to support out-of-hours services.

Person Specification

Knowledge

Essential

• Sound understanding of HR policies, employment legislation and people management principles.
• Knowledge of workforce performance management methodologies.
• Understanding of quality improvement and service evaluation techniques.
• Knowledge of safeguarding responsibilities and requirements within healthcare settings.
• Understanding of data protection legislation, GDPR and Information Governance.
• Knowledge of Health and Safety legislation and risk management processes.
• Understanding of governance frameworks and organisational compliance requirements.
• Knowledge of service planning, operational delivery and performance monitoring.

Desirable

• Knowledge of NHS contractual frameworks and commissioning arrangements
• Understanding of Primary Care, Community Services and wider NHS structures
• Knowledge of service transformation and change management methodologies
• Understanding of NHS Long Term Plan priorities and integrated care models

Skills and Competencies

Essential

• Strong leadership skills with the ability to motivate, coach and develop teams.
• Skilled in managing dispersed frontline teams
• Ability to manage employee performance constructively and effectively.
• Proven ability to build a positive, inclusive and high-performance culture.
• Proven ability to manage difficult conversations and resolve employee relations issues professionally.
• Strong influencing and negotiation skills
• Ability to develop, monitor and improve service performance.
• Strong analytical and problem-solving skills.
• Ability to identify risks and implement mitigating actions.
• Strong organisational skills with the ability to manage multiple workstreams simultaneously.
• Ability to proactively identify opportunities for continuous improvement.
• Excellent attention to detail and commitment to quality standards.
• Ability to support service redesign and operational transformation.
• Ability to evaluate existing processes and implement improvements.
• Ability to lead change and support staff through periods of transition.
• Strong stakeholder management skills.
• Excellent verbal and written communication skills.
• Ability to communicate complex information to a range of audiences.
• Ability to prepare high-quality reports, business cases and presentations.
• Strong interpersonal skills with the ability to build credible relationships at all levels.
• Ability to manage sensitive and confidential information appropriately.
• Proficient in Microsoft Office applications including Word, Excel, Outlook and PowerPoint.
• Experience using primary care management systems.
• Ability to analyse data and produce meaningful performance reports.
• Strong understanding of information governance requirements.
• Positive, professional and proactive approach.
• Highly motivated and self-managing.
• Versatile, highly organised "all-rounder" who thrives in a supportive role within a small-team environment
• Resilient and able to remain calm under pressure.
• Excels at the practical execution of healthcare services.
• Strong commitment to delivering excellent patient and staff experience.
• Flexible and adaptable to changing organisational priorities.
• Demonstrates integrity, accountability and confidentiality at all times.
• Able to work independently and as part of a senior management team.
• Committed to equality, diversity and inclusion.
• Positive, professional and proactive approach.
• Highly motivated and self-managing.
• Versatile, highly organised "all-rounder" who thrives in a supportive role within a small-team environment
• Resilient and able to remain calm under pressure.
• Excels at the practical execution of healthcare services.
• Strong commitment to delivering excellent patient and staff experience.
• Flexible and adaptable to changing organisational priorities.
• Demonstrates integrity, accountability and confidentiality at all times.
• Able to work independently and as part of a senior management team.
• Committed to equality, diversity and inclusion.
• Ability to travel across service locations as required.
• Willingness to work flexibly to support out of hours services and meet the needs of the organisation.
• Commitment to ongoing professional development.
• Enhanced DBS clearance or ability to obtain.

Desirable

• Service Development and Change Management
• Experience working within complex partnership environments
• Digital and Information Management
• Experience of EMIS, Docman or similar primary care clinical systems.
• Experience of workforce reporting systems and dashboard development

Qualifications

Essential

• Educated to degree level or equivalent experience in Healthcare
• Management, Business Management, Human Resources, Public Administration or a related field.
• Evidence of continual professional development.
• GCSE (or equivalent) in English and Mathematics.

Desirable

• Management qualification (ILM Level 5 or above, CMI, CIPD or equivalent).
• Project Management qualification (Prince2, Agile or equivalent).
• NHS Leadership Academy qualification or similar leadership development programme.

Experience

Essential

• Healthcare Operations - Must have strong management background within primary care.
• Team Supervision - Skilled in managing dispersed frontline teams, building staff morale, and coordinating complex rotas.
• Relationship Maintenance - Proven ability to communicate clearly and maintain positive day-to-day working relationships with GP practices, PCNs, or external health partners.
• Facilities/Office Management - Experience overseeing office premises, utilities, local contractors, or general workplace health and safety.
• Execution & Adaptability - Proven ability to implement project plans, adapt to shifting operational priorities, and meet tight time and budget constraints.
• Flexible Mindset - A hands-on approach, happy to pick up varying tasks to support a small team, with the flexibility to support out-of-hours services.

Desirable

• Experience of supporting the mobilisation and implementation of new healthcare services.
• Experience of working with Primary Care Networks, GP Practices, Integrated Care Systems or NHS commissioners.
• Experience of supporting business case development and service redesign.
• Experience of project management and transformational change programmes.
• Experience of budget monitoring and resource management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP Health Connect Limited

Address

Suite J, Axis House

Tudor Road, Manor Park

Runcorn

Cheshire

WA7 1BD

United Kingdom

Employer's website

https://www.gphealthconnect.co.uk/ (Opens in a new tab)