*This is a full-time position. Hours are non-negotiable*
The General Practice Assistant (GPA) supports clinical and administrative functions across member practices within thePrimary Care Network (PCN). Working under the supervision of GPs and practice managers, the GPA helps reduce clinicianworkload, improve patient access and enhance operational efficiency.This varied role combining patient-facingwork, clinical administration and support for population health initiativesacross the network.
Main duties of the job
Responsibilities and duties may include (and may not be limited to):
Sorting and prioritisingclinical post for GPs and redirecting it to other clinicians, such as theclinical pharmacist
Extracting information fromclinical letters for coding and adding it to patient records
Supporting GPs with coding,referrals, document management and appointment preparation
Carrying out basic clinicalobservations such as blood pressure, BMI and lifestyle questionnaires tosupport patient reviews and long-term condition management
Liaising with patients oninformation, follow-up instructions and care navigation
Liaising with external agencieson behalf of the practice
Supporting PCN-wide initiativesincluding Enhanced Access, seasonal health campaigns and IIF targets
Contributing to serviceimprovement, digital transformation and patient experience projects
Full training and support will be provided.
About us
*This is a full-time position. Hours are non-negotiable*
Primary Care Networks (PCNs) have been created to facilitate delivery of more integrated care. They cover definedgeographical areas to enable them to better respond to the needs of local populations and build relationships acrosswider primary care within natural neighbourhoods. By design they are small enough for relationships to flourish, butlarge enough to provide a broad scope of services.
Job responsibilities
As a General Practice Assistant, you willwork alongside GPs, practice managers and the wider clinical team to reduceclinician workload, improve patient access and make our practices run moreefficiently. This varied role combining patient-facing work, clinicaladministration and support for population health initiatives across thenetwork.
Reporting to the PCN Strategic DevelopmentLead, with day-to-day links to the Practice Manager, your duties will include:
Sorting and prioritizingclinical post for GPs and redirecting it to other clinicians, such as theclinical pharmacist
Extracting information fromclinical letters for coding and adding it to patient records
Supporting GPs with coding,referrals, document management and appointment preparation
Carrying out basic clinicalobservations such as blood pressure, BMI and lifestyle questionnaires tosupport patient reviews and long-term condition management
Liaising with patients oninformation, follow-up instructions and care navigation
Liaising with external agencieson behalf of the practice
Supporting PCN-wide initiativesincluding Enhanced Access, seasonal health campaigns and IIF targets
Contributing to serviceimprovement, digital transformation and patient experience projects
Full training and support will be provided.
Person Specification
Experience
- GCSE grade 4 (or equivalent) in English and Maths
- At least 1 year's customer or patient care experience in general practice or a healthcare setting
- Experience handling complaints or challenging customer interactions
- Excellent organisational and time management skills
- Calm under pressure, able to work independently and understanding when to escalate
- An empathetic, compassionate communicator and a strong team player
- Full UK driving licence and flexibility to work outside core office hours
- GPA Skills Certificate
- Experience using EMIS and/or Docman
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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General Practice Assistant in Stone employer: GP First Ltd
Seisdon Primary Care Network is an exceptional employer, offering a supportive and collaborative environment for Clinical Pharmacists at our Gravel Hill practice in Wombourne. With a focus on professional development, we provide tailored induction programmes and opportunities for growth within our dynamic team, all while striving to enhance patient care for a diverse population of 50,000. Join us to make a meaningful impact in healthcare while enjoying a friendly and enthusiastic work culture.
