Business Support Administrator in Stafford

The Business Support Administrator will provide comprehensive administrative, operational and system support to the GP First Board and the Primary Care Networks (PCNs) supported by GP First. The post-holder will work closely with the GP First Senior Management Team, Clinical Directors, and wider PCN teams to ensure the efficient delivery of services, effective communication, accurate data management and robust system administration. The role is integral to supporting the Federation’s operational functions, maintaining EMIS Web and associated clinical systems, and contributing to the achievement of GP First’s strategic and operational objectives.

Responsibilities

• Administrative & Operational Support
  • Provide general administrative support to the GP First Senior Management Team.
  • Provide general administrative support to the PCNs.
  • Support the recruitment, onboarding and ongoing administration of ARRS Staff.
  • Provide administrative coordination and act as a key point of contact for the Primary Care Enhanced Access Program.
  • Assist in organising meetings, including preparing agendas, taking minutes and circulating papers.
  • Maintain accurate records, filing systems and databases.
  • Support the smooth running of day‑to‑day PCN operations.
• Clinical Systems Administration (EMIS Web)
  • Act as the primary administrator for EMIS Web, ensuring the system is maintained, configured and optimised to support operational and clinical requirements.
  • Manage the creation, development and maintenance of EMIS Web clinic builds, templates, appointment books, protocols and workflows.
  • Oversee GP Connect functionality within EMIS Web, including setup, configuration, monitoring and management of GP Connect services and associated processes.
  • Ensure EMIS Web configurations comply with organisational policies, information governance requirements and national NHS standards.
  • Provide system support, troubleshooting and user guidance for EMIS Web‑related issues, escalating where appropriate.
  • Liaise with clinical and operational teams to identify service requirements and implement system enhancements within EMIS Web.
  • Monitor and maintain data quality, ensuring accurate system configuration and effective use of EMIS Web across the organisation.
  • Support the implementation of new services, pathways and clinical processes through the effective configuration and management of EMIS Web.
• Communication & Coordination
  • Act as a point of contact for member practices and external stakeholders.
  • Assist in drafting and circulating newsletters, updates and communications.
  • Support the coordination of events, training sessions and forums.
• Data Management & Reporting
  • Assist with the collection, entry and analysis of operational and patient‑related data such as the Primary Care Enhanced Access (PCEA) and Winter Pressure Programme.
  • Support the preparation of reports for the GP First Board, Clinical Director and commissioning organisations.
  • Ensure data is accurate, timely and compliant with data protection requirements.
• Financial & Resource Administration
  • Provide administrative support in managing invoices, payroll preparation, purchase orders and expense claims.
  • Help track budget expenditure as directed by the Associate Director.
  • Maintain records of ICB and PCN contracts, funding streams and resources.
• Quality Improvement & Patient Engagement
  • Support the implementation of quality improvement initiatives.
  • Help collect and organise patient feedback for service development.
  • Assist with patient communication materials, surveys and outreach projects for PCNs.

Person Specification

• The post-holder will strive to maintain quality within GP First.
• Experience administering EMIS Web.
• Experience with financial administration, including invoices, purchase orders, payroll preparation and expense claims.
• Experience producing reports, analysing data and presenting information clearly.
• Experience organising meetings, preparing agendas, taking minutes and maintaining records.
• Experience managing databases and maintaining accurate information systems.
• Excellent IT skills, including Microsoft Office applications (Word, Excel, Outlook, PowerPoint, Teams).
• Experience in maintaining databases and electronic record systems.
• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Experience

• Experience working within Primary Care, NHS, PCNs, Federations or a healthcare setting.
• An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners.
• Previous experience in a busy administrative or business support role.
• Experience working with multiple stakeholders and maintaining effective working relationships.
• Experience handling confidential and sensitive information in accordance with data protection requirements.
• Experience supporting recruitment, onboarding or workforce administration processes.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.