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- Tasks: Coordinate patient care and support clinicians in managing results and prescriptions.
- Company: Join GP Direct, a dynamic team focused on quality patient care.
- Benefits: Enjoy a supportive environment with opportunities for professional growth.
- Other info: Be part of a diverse team with a strong local reputation and excellent career prospects.
- Why this job: Make a real difference in patient care while developing your organisational skills.
- Qualifications: Experience in practice administration and knowledge of clinical coding is essential.
The predicted salary is between 30000 - 40000 £ per year.
GP Direct is seeking an experienced Care Coordinator to join our well-established and dynamic team. You will work closely with the admin team and clinicians to provide responsive and efficient care for our patients, coordinating patient care, patient recalls for QOF and Enhanced Services, supporting clinicians with relaying and managing blood results follow up, document management and assisting with prescription queries. This is a fantastic opportunity to work in a supportive and innovative environment where your organisational skills and dedication to patient care will be highly valued. Strong communication, coordination, and problem-solving skills are essential. This role is ideal for an experienced practice administrator who has an intimate knowledge of QOF, Enhanced services and all matters related to clinical coding and searches & reporting in EMIS Web.
The Care Coordinator will provide dedicated administrative support to clinicians, ensuring safe and efficient management of patient care processes. A key aspect of the role will involve coordinating and following up on clinical results including blood tests, ensuring that all actions are completed accurately and in a timely manner. The post-holder will support the management of prescription queries, liaising with clinicians, pharmacies, and patients to resolve issues and ensure continuity of care. The role will include supporting with clinical correspondence management, such as follow up on actions for the practice and liaising with patients and clinicians. They will play an active role in delivering QOF and Enhanced Services requirements by coordinating patient recalls, maintaining accurate records, and supporting achievement of practice targets.
In addition, the Care Coordinator will be responsible for clinical coding, running searches, and producing reports using EMIS Web to support population health management and performance monitoring. The role requires a strong understanding of GP systems, attention to detail, and the ability to prioritise workload effectively while maintaining high standards of data quality and patient care.
About us: GP Direct is part of Sphere Primary Care Network (PCN) which is a collection of six constituent GP Practices, which all have a strong reputation for a focus on quality improvement and investing in people. This is an exciting time for individuals seeking a fulfilling and interactive role to join us. GP Direct has a list size of over 26,000 patients and we are based at two sites in Harrow, key points include:
- Excellent local reputation with a high Google review score
- A large team of around 35 clinicians and 45 non-clinical staff
- A diverse clinical workforce which includes GPs, nurses, pharmacists, HCAs and an FCP
- Highly skilled admin and reception team of over 40 staff
- Above average QOF and enhanced services achievement year on year
- CQC rating of 'good' overall
- Extensive use of information technology to enhance the patient journey and improve performance, we use EMIS Web
- We also run an active Patient Participation Group and regularly enjoy team activities as a practice.
Informal visits and enquiries are welcomed. Please contact our Business Manager for any further information.
The following are the core responsibilities of the Care Coordinator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Assist clinicians with relaying and managing actions following blood results, this may be via phone and SMS. This will likely relate to providing a one-stop recall process, so patients reviews can be rationalised to avoid unnecessary appointments and duplication.
- Coordinate recall process for long-term conditions and reviews, ensuring all aspects of QOF and Enhanced Services are taken into account.
Care Coordinator in London employer: GP Direct
Contact Detail:
GP Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who know about GP Direct. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of QOF and Enhanced Services. We want to see that you’re not just familiar with the terms but can also discuss how they impact patient care.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed patient care processes or coordinated with clinicians in the past. We love seeing real-life applications of your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at GP Direct.
We think you need these skills to ace Care Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Coordinator role. Highlight your experience with QOF, Enhanced Services, and EMIS Web, as these are key to what we’re looking for!
Show Off Your Skills: We want to see your strong communication and organisational skills shine through. Use specific examples from your past roles to demonstrate how you've successfully coordinated care or managed patient queries.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with GP Direct.
How to prepare for a job interview at GP Direct
✨Know Your Stuff
Make sure you brush up on your knowledge of QOF, Enhanced Services, and EMIS Web. Being able to discuss these topics confidently will show that you're not just familiar with the role but also genuinely interested in providing excellent patient care.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with clinicians, patients, or team members in the past. Think about times when you resolved issues or coordinated care successfully.
✨Demonstrate Organisational Skills
Be ready to talk about how you prioritise tasks and manage your workload. You might want to share specific strategies or tools you use to stay organised, especially when dealing with multiple patient queries or clinical correspondence.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, the practice's approach to patient care, or how they measure success in the Care Coordinator role. This shows that you're engaged and eager to contribute to their innovative environment.