Experienced GP Practice Receptionist / Call Handler

Are you an experienced GP Practice Receptionist looking for a full time contract? If yes, this is the right advert for you! We are currently recruiting experienced GP Practice Receptionists to join our dynamic and forward thinking team, we offer a supportive workplace where contributions are truly valued.

Reception staff work within the practice call centre and on the front counter at either site. Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team. Offer general assistance to the practice team and project a positive and friendly image to patients and visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Uphold the values in the GP Direct mission statement and patient charter.

Main duties of the job

• Provide a welcoming effective and efficient reception service to patients and visitors.
• Undertake all reception duties as required.
• Support clinicians in emergency situations.
• Attend to incoming calls from patients and other callers as required, this is a primary element of the roles.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Report all Significant events/ incidents in accordance to local protocols.
• Process, acknowledge and complete practice notes (PNs) as per rota, twice a day.
• Processing repeat prescriptions in accordance with practice guidelines, electronically and manually.

About us

GP Direct is part of Sphere Primary Care Network (PCN) which is a collection of six constituent GP Practices, which all have a strong reputation for our focus on quality improvement and investing in people. This is an exciting time for individuals seeking a fulfilling and interactive role to join us. We are expanding our services and have undergone a sustained period of growth.

GP Direct is based at two sites in Harrow, key points include:

• Excellent local reputation with a high Google review score.
• A large team of around 30 clinicians and 40 non-clinical staff.
• A diverse clinical workforce which includes GPs, nurses, pharmacists, HCAs and an FCP.
• Highly skilled and varied admin and reception team of over 40 staff.
• Above average QOF and enhanced services achievement year on year.
• CQC rating of 'good' overall.
• Involvement in local and national pilots such as the NHS clinical pharmacists' pilot.
• Extensive use of information technology to enhance the patient journey and improve performance.

Job responsibilities

This role requires an experienced receptionist. This role consists of a 38-hour workweek with the following fixed schedule. GP Direct has an extended clinic every Monday where the practice is open from 8am to 8pm. You will be required to work from 6.30pm to 8.00pm which usually works out to be 4 or 5 times a year.

Person Specification

Experience

• MUST have experience of working within general practice, the NHS or supporting organisations such as 111.

Skills

• Ability to provide quality care
• Good interpersonal and communication skills
• Good IT skills.
• Knowledge of general practice policies and systems.

Qualifications

• GCSE grade A to C in English and Maths.
• Qualified to NVQ level 2 in Health and Social Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.