Care Coordinator

GP Direct is seeking an experienced Care Coordinator to join our well-established and dynamic team. You will work closely with the admin team and clinicians to provide responsive and efficient care for our patients, coordinating patient care, patient recalls for QOF and Enhanced Services, supporting clinicians with relaying and managing blood results follow up, document management and assisting with prescription queries. This is a fantastic opportunity to work in a supportive and innovative environment where your organisational skills and dedication to patient care will be highly valued. Strong communication, coordination, and problem-solving skills are essential. This role is ideal for an experienced practice administrator who has an intimate knowledge of QOF, Enhanced services and all matters related to clinical coding and searches & reporting in EMIS Web.

The Care Coordinator will provide dedicated administrative support to clinicians, ensuring safe and efficient management of patient care processes. A key aspect of the role will involve coordinating and following up on clinical results including blood tests, ensuring that all actions are completed accurately and in a timely manner. The post-holder will support the management of prescription queries, liaising with clinicians, pharmacies, and patients to resolve issues and ensure continuity of care. The role will include supporting with clinical correspondence management, such as follow up on actions for the practice and liaising with patients and clinicians. They will play an active role in delivering QOF and Enhanced Services requirements by coordinating patient recalls, maintaining accurate records, and supporting achievement of practice targets.

In addition, the Care Coordinator will be responsible for clinical coding, running searches, and producing reports using EMIS Web to support population health management and performance monitoring. The role requires a strong understanding of GP systems, attention to detail, and the ability to prioritise workload effectively while maintaining high standards of data quality and patient care.

About us: GP Direct is part of Sphere Primary Care Network (PCN) which is a collection of six constituent GP Practices, which all have a strong reputation for a focus on quality improvement and investing in people. This is an exciting time for individuals seeking a fulfilling and interactive role to join us. GP Direct has a list size of over 26,000 patients and we are based at two sites in Harrow, key points include:

• Excellent local reputation with a high Google review score
• A large team of around 35 clinicians and 45 non-clinical staff
• A diverse clinical workforce which includes GPs, nurses, pharmacists, HCAs and an FCP
• Highly skilled admin and reception team of over 40 staff
• Above average QOF and enhanced services achievement year on year
• CQC rating of 'good' overall
• Extensive use of information technology to enhance the patient journey and improve performance, we use EMIS Web
• We also run an active Patient Participation Group and regularly enjoy team activities as a practice.

Informal visits and enquiries are welcomed. Please contact our Business Manager for any further information.

Job responsibilities: The following are the core responsibilities of the Care Coordinator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Assist clinicians with relaying and managing actions following blood results, this may be via phone and SMS. This will likely relate to providing a one-stop recall process, so patients reviews can be rationalised to avoid unnecessary appointments and duplication.
• Coordinate recall process for long-term conditions and reviews, ensuring all aspects of QOF and Enhanced Services are taken into account and that duplication is minimised.
• Assist with prescription queries and liaising with the clinical pharmacist team. This will involve reviewing queries and ensuring accurate tests (such as annual blood forms) are generated to avoid unnecessary delays or additional appointments.
• Distributing labs and prescriptions to GPs as required. Clear protocols and guidance will be available and appropriate training will be provided.
• Support all clinical staff with general administrative tasks as requested.

In addition to the primary responsibilities, the Care Coordinator may be requested to:

• Partake in audit as directed by the audit lead
• Support admin staff with other tasks cover during staff absences or high workload periods
• Book appointments
• There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

Person Specification: Qualifications include experience of working with the general public, experience of healthcare administrative duties, extensive knowledge of clinical coding, QOF and enhanced services, experience of managing repeat prescriptions, ability to run moderate to complex searches and reports in primary care, and experience in EMIS web. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Depending on experience, the salary is approximately £16 per hour.