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- Tasks: Lead and optimise operations for innovative automation products in healthcare.
- Company: Dynamic health-tech company focused on improving customer experience.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Join a fast-growing team with opportunities for mentorship and career growth.
- Why this job: Make a real impact in healthcare by driving operational excellence and innovation.
- Qualifications: Proven leadership in operations, preferably in tech or health-tech.
The predicted salary is between 60000 - 80000 £ per year.
Purpose of the Role
To lead and optimise the operational delivery of GP Automate across its expanding national footprint. The Head of Operations will ensure smooth implementation of automation products, scalable processes, and exceptional customer experience while driving continuous improvement through data and technology.
Current Team
Senior Data and Research Analyst, Data Analyst, Customer Success Manager, Technical Support Analyst, Customer Launch Program Manager
Key Objectives (First 90 Days)
- Develop a deep understanding of GP Automate's products, clinical and operational workflows.
- Map existing operations, identify inefficiencies, and implement measurable process improvements.
- Manage the Customer Success team and act as oversight for customer engagement, collaborating effectively with Sales to ensure a smooth process.
- Strengthen customer onboarding and support pathways to ensure a seamless experience.
- Collaborate with the product and tech teams to embed AI-driven insights into operational reporting.
- Establish key operational metrics and dashboards for performance visibility.
- Build strong relationships with GP practices, ICB partners, and internal teams.
Core Responsibilities
- Oversee daily operations across product support, implementation, customer success, and data operations.
- Translate strategic goals into operational plans and measurable outcomes.
- Drive operational excellence by identifying and eliminating bottlenecks through automation.
- Manage cross-functional collaboration between technical, clinical, and commercial teams.
- Ensure compliance with MHRA, NHS Digital, and data governance standards.
- Lead continuous improvement initiatives to enhance product reliability and client satisfaction.
- Mentor, coach, and develop operations team members whilst fostering a culture of innovation and accountability.
Requirements Skills and Experience
- Proven leadership in operations within a tech or health-tech organisation.
- Experience scaling systems, teams, and processes in a fast-growing startup or SME.
- Data-driven mindset—comfortable using analytics and dashboards to guide decisions.
- Strong communication and stakeholder management skills (internal and external).
- Background in healthcare, health tech, or regulated software preferred.
- Familiarity with Lean, Six Sigma, or similar process improvement methodologies is advantageous.
Leadership Attributes
- Hands-on and collaborative, leads by example and builds team confidence.
- Systems thinker, sees the big picture while optimising the details.
- Innovative and adaptable, thrives in a dynamic, fast-paced environment.
- Empathetic communicator, able to bridge clinical, technical, and business perspectives.
Head of Operations in London employer: GP Automate
Contact Detail:
GP Automate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in London
✨Tip Number 1
Get to know the company inside out! Research GP Automate's products and their impact on healthcare. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the key objectives of the role, especially around operational excellence and customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team at GP Automate.
We think you need these skills to ace Head of Operations in London
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing your application, take a good look at the job description. Understand what the Head of Operations role entails and how your experience aligns with the key objectives. This will help us see how you can contribute to GP Automate's success.
Showcase Your Leadership Skills: We want to know about your leadership experience in operations, especially in tech or health-tech. Share specific examples of how you've scaled systems or improved processes in previous roles. This will demonstrate your capability to lead our team effectively.
Be Data-Driven: Since this role requires a data-driven mindset, make sure to highlight your experience with analytics and dashboards. Talk about how you've used data to guide decisions and improve operational efficiency. We love candidates who can back up their claims with numbers!
Apply Through Our Website: Once you're happy with your application, make sure to submit it through our website. This ensures that your application gets to the right people quickly. Plus, it shows us that you're keen on joining our team at StudySmarter!
How to prepare for a job interview at GP Automate
✨Know the Product Inside Out
Before your interview, dive deep into GP Automate's products and services. Understand their clinical and operational workflows so you can discuss how your experience aligns with their needs. This shows you're genuinely interested and prepared.
✨Showcase Your Data-Driven Mindset
Be ready to talk about how you've used data and analytics in previous roles to drive improvements. Prepare specific examples where your decisions were guided by metrics, as this aligns perfectly with the role's requirements.
✨Demonstrate Cross-Functional Collaboration
Think of instances where you've successfully worked with different teams—be it technical, clinical, or commercial. Highlight your communication skills and how you’ve managed stakeholder relationships to ensure smooth operations.
✨Emphasise Continuous Improvement
Prepare to discuss your familiarity with methodologies like Lean or Six Sigma. Share examples of how you've identified inefficiencies and implemented process improvements in past roles, showcasing your commitment to operational excellence.