Technical Product Support Specialist Location: Bournemouth- UK - Hybrid Working (2-3 days in office) At Gozney, we're on a mission to change the way the world cooks outdoors. Since 2010, Gozney has made cooking with fire easy by pioneering next-level pizza ovens. Harnessing knowledge from our origins in commercial ovens, Gozney’s multi-award-winning outdoor pizza ovens are beautiful, high-performing, durable tools designed for chefs and made intuitive for beginners, so anyone can make, create, cook, connect, discover, and grow. Whether you're excited about pizza, outstanding products, food culture, lifestyle, the outdoors, or thrill-seeking – or if you're simply looking for a company that values you– apply today. As the Technical CX Support Specialist for Gozney, you will report to our Senior Technical Customer Experience Manager and be the crucial bridge between our customers and our teams. You will serve as a product specialist, advising cross functional stakeholders with data driven feedback and recommendations and you will lead cross-functional teams to evolve products and process. With a keen attention to detail and a deep understanding of Gozney products, warranty terms, sustainability and the future product roadmap, you will actively contribute to product investigations and engage in quality assurance and operations discussions. Efficiently manage and respond to customer inquiries across multiple channels, including phone, email and live chat, providing support across all locations as needed. Utilise Gozney customer service software to promptly address and assist with customer cases, ensuring accurate reporting to support various business areas. Offer technical support to Gozney customers, troubleshooting product issues to ensure optimal performance and full resolution whilst helping them maximise the value of their purchase. Handle warranty claims and provide comprehensive support, ensuring customer satisfaction and adherence to warranty policies. Proactively engage in continuous development of product knowledge and skills, staying ahead by understanding competitor products and comparing them to Gozney’s product lines. Report emerging consumer trends and demand to the Director of CX and Senior Technical Support Manager. Undertake any other ad hoc duties as required by the business. Proven experience in a similar customer service role, with a focus on technical support. Proficient digital skills and preferably experience with customer management systems (Zendesk, Shopify, Netsuite) A real passion for food and cooking outdoors! Competitive salary, bonus scheme, Pension, benefits, and pizza! Flexible paid time off including 26+ days holiday Fun hybrid work environment – 3 days a week in our Bournemouth office Free Roccbox and Friends and Family discount on Gozney products Diversity and Inclusion Commitment: Gozney is an equal opportunity employer that values diversity and inclusion. Our ongoing commitment is to foster an inclusive and supportive workplace, enabling you to excel in your career.
Technical Product Specialist (Technical Support) in Bournemouth employer: Gozney
At Gozney, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. With a focus on employee growth, we offer competitive salaries, flexible paid time off, and unique perks like free pizza ovens and discounts for friends and family. Our hybrid work environment in Bournemouth or London encourages collaboration and creativity, making it an exciting place for passionate individuals to thrive and contribute to one of the fastest-growing lifestyle brands in the world.
