Senior Credit Controller (12 month FTC)

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We are looking for a Senior Credit Controller to join our Finance team on a 12 month fixed term contract based in Birmingham City Centre.

This is an excellent opportunity to play a key role within our credit control team, managing and coordinating the collection of debt for a designated section of the client ledger. You will work to ensure timely payments, minimise the risk of non-payment, and uphold the firm’s commitment to exceptional client service and high professional standards.

About the role:
The senior credit controller will work within the Credit Control team, taking responsibility for the credit control of their aligned practice group as well as their own ledger.

Duties and responsibilities include, but are not limited to:

• Establishing priority debts within the practice group and co-ordinating the approach of the group\’s team.
• Working with the team to ensure that the appropriate level of partner debt reviews is carried out within the group.
• Lead the aged debt review process with the Practice Group Leader, co-ordinating any actions with the team accordingly.
• Chasing outstanding debts for Practice Groups by telephone and email.
• Recording chase history and agreed payment timescales on the system.
• Proactively resolving and monitoring any queries raised.
• Liaising with partners and associates on all debts, including conducting face-to-face meetings.

Standard working hours are 9:30 am to 5:30 pm. After successfully completing your six-month probation period, you will have the option to move to flexible working hours. Hybrid working will be introduced following a training period, with the timing confirmed by management once you are fully confident and comfortable with the role requirements.

About you:
We are seeking a Credit Controller who recognises the importance of building and maintaining strong relationships with both internal and external clients. You will have the ability to communicate in a professional yet assertive manner when managing debt collection, while demonstrating excellent organisational skills to prioritise and coordinate workloads effectively.

In this role, you will bring substantial experience in credit control and account reconciliation, along with the flexibility to adapt within a dynamic environment. You will work to set deadlines, anticipate upcoming workflows, and maintain exceptional attention to detail, consistently delivering high-quality results.

Key Skills and Experience:

• Proficient in the use of debt and/or revenue management systems. Knowledge of MiniSoft ARCS 2G would be desirable; ideally alongside an integrated or independent finance system (knowledge of Expert (Aderant) would be desirable, although not essential).
• Ability to conduct face to face and telephone debt reviews with partners and fee earners.
• Experience of dealing with international clients is desirable.
• Strong analytical and negotiation skills to help resolve queries.
• Significant experience of account reconciliation.
• Ability to be assertive and confident in collecting debts, whilst at all times maintaining an assured and professional manner.
• Competent in the use of MS Office, including experience of Microsoft Excel and Word.
• Excellent written and verbal communication skills with the ability to communicate at all levels.
• To have a flexible and proactive approach to debt collection.

What We Can Offer You:
Gowling WLG has been recognised as one of best places to work in the UK and has been ranked by Great Place to Work for 25 consecutive years.

Excellent benefits, including:

• A hybrid approach to office and remote working.
• 25 days annual leave, with the option to buy up to a week\’s extra annual leave.
• Free private medical insurance, and the option to add family members.
• A generous pension allowance.
• Life assurance covering four times your annual salary.
• The chance of a three-month sabbatical every five years.
• Maternity, paternity, and adoption leave schemes.
• A range of health and wellbeing programmes.
• Offices in Birmingham city centre with an onsite restaurant.
• Opportunities to flourish in your role through training and personal development.

Equal Opportunities:
Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity, and paternity. This also includes any incidents of perceptive or associative discrimination and harassment.