At a Glance
- Tasks: Create and deliver workforce plans to enhance customer service and training.
- Company: Join GTR, a leader in innovative transport solutions.
- Benefits: Enjoy free travel, discounts, and a comprehensive benefits package.
- Other info: Flexible work environment with opportunities for career growth.
- Why this job: Make a real impact on frontline teams and improve customer journeys.
- Qualifications: Experience in workforce planning and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
GTR is recruiting a Workforce Design and Planning Manager based out of 26-28 Addiscombe Road. This is a great opportunity for a customer‑focused individual to deliver engaging, high‑impact training that empowers frontline teams to create great journeys every day.
The role requires 50% on‑site and 50% from home.
Purpose of role
Taking responsibility for the creation of the Customer Service Directorate (CSD) workforce plan, the role holder will produce and deliver plans to recruit and train colleagues efficiently in order to meet strategic objectives and KPI deliverables. The plans will be data driven and delivered within budgetary limits, contributing to improved service quality and revenue protection metrics. Works closely with internal and external stakeholders to ensure that the evolving plan is consistently delivered on time and to budget, with risks identified, minimised, and effectively managed. The role is also responsible for reporting against the plan and working with colleagues from across the CSD, Recruitment and Rostering teams to build a reliable forecast. Using data and insight, seeks opportunities to optimise our frontline workforce design, building compelling local and functional change proposals that support the overall GTR strategy. Project manages any approved changes, supporting front line leaders to enable benefit realisation.
Key responsibilities
- Develop and maintain the CSD workforce plan.
- Produce recruitment and training plans, ensuring they meet KPI deliverables and budget.
- Collaborate with stakeholders to deliver plans on time and manage associated risks.
- Report on plan performance and build reliable forecasts with recruitment and rostering teams.
- Analyse data to optimise workforce design and propose local and functional changes.
- Project manage approved changes, supporting front line leaders in delivering benefits.
- Participate in customer service directorate projects, contributing to training development and operational delivery.
- Contribute to the on‑call roster for customer service support.
Required skills and experience
- Experience in workforce planning, recruitment or operational delivery.
- Strong analytical skills and ability to make decisions based on data.
- Proficiency with Power BI, SharePoint, and other relevant tools.
- Excellent communication, presentation and stakeholder management skills.
- Proactive, initiative‑driven and comfortable working in a fast‑paced environment.
What we can offer you
- Final salary pension.
- Free travel on GTR and sister groups for you and your family.
- 75% off travel on other train operating companies for you and leisure for your family.
- Discounted Oyster Card.
- GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave.
- StarHub – our great benefits package which, for example, includes discounts with many retailers.
Workforce Design and Planning Manager employer: Govia Thameslink Railway
GTR is an exceptional employer that prioritises employee development and well-being, offering a dynamic work culture where collaboration and innovation thrive. With a flexible work arrangement of 50% on-site and 50% from home, employees enjoy a healthy work-life balance while benefiting from comprehensive perks such as free travel for family, generous leave policies, and a robust pension scheme. The opportunity to engage in meaningful projects that directly impact customer service and operational efficiency makes GTR a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Design and Planning Manager
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Govia Thameslink Railway!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Govia Thameslink Railway.
We think you need these skills to ace Workforce Design and Planning Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Govia Thameslink Railway. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Govia Thameslink Railway and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Govia Thameslink Railway. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Govia Thameslink Railway's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Govia Thameslink Railway
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Govia Thameslink Railway.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Govia Thameslink Railway will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Govia Thameslink Railway and how you would contribute to adapting HR strategies.
