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- Tasks: Deliver outstanding customer service and assist customers at City Thameslink station.
- Company: Join Govia Thameslink Railway, a leading transport provider in the UK.
- Benefits: Enjoy flexible shifts, gain valuable experience, and work in a dynamic environment.
- Why this job: Be the first point of contact for customers and make a real impact on their journey.
- Qualifications: Must have exceptional customer service skills and live locally with independent transport.
- Other info: Shifts include weekends and nights; safety-critical role with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Do you have a passion for customer service? As a Station Assistant, you will be passionate about delivering outstanding customer service each time. You will often be the first point of contact for customers, making this a vital role in ensuring a positive experience.
This role involves 24-hour operation, so living in the local area and having independent transport is necessary to arrive at the station for early shifts, especially when train services are unavailable. Roles based on the platform may involve standing for long periods and working shifts including weekends, nights, and bank holidays. Platform roles are safety-critical due to direct involvement with the operational railway.
You will be responsible for informing customers about route changes, dispatching trains, ensuring display posters are accurate, and maintaining cleanliness across the station. You will also assist in keeping the station operational and support customers as needed.
Experience / Skills / Requirements:- A proactive approach with a passion for supporting and developing your team
- Exceptional customer service skills, demonstrating role model behaviour
- Experience managing customers effectively in challenging environments
- High numerical ability
- Living in the local area with available independent transport due to shift times
- Effective communication skills demonstrated through application or assessments
- Confidence in making customer-focused decisions and executing instructions effectively
Station Assistant - City Thameslink employer: Govia Thameslink Railway
Contact Detail:
Govia Thameslink Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Assistant - City Thameslink
✨Tip Number 1
Familiarise yourself with the City Thameslink station and its operations. Understanding the layout, services offered, and common customer queries will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from previous roles. Think about times when you went above and beyond for a customer or handled a challenging situation effectively, as this will resonate well with the hiring team.
✨Tip Number 3
Since the role requires working shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to work weekends, nights, and bank holidays, as this shows your commitment to the position.
✨Tip Number 4
Research Govia Thameslink Railway's values and mission. Aligning your personal values with theirs during discussions can demonstrate that you're not just looking for any job, but are genuinely interested in contributing to their team.
We think you need these skills to ace Station Assistant - City Thameslink
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Station Assistant. Highlight your customer service experience and any relevant skills that align with the role.
Tailor Your CV: Customise your CV to emphasise your customer service skills and any experience in safety-critical roles. Use specific examples that demonstrate your ability to handle challenging situations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention your familiarity with the local area and your ability to work flexible hours, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this position.
How to prepare for a job interview at Govia Thameslink Railway
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing outstanding service.
✨Highlight Your Local Knowledge
Since the role requires living in the local area, mention your familiarity with the station and surrounding routes. This can show your potential employer that you are well-prepared to assist customers with accurate information and route changes.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've effectively managed challenging customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to remain calm and make customer-focused decisions under pressure.
✨Emphasise Your Teamwork Abilities
As a Station Assistant, you'll be part of a team. Talk about your experience working collaboratively with others, and how you support and develop your colleagues. This will highlight your proactive approach and ability to contribute positively to the team environment.
