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For Companies At a Glance
- Tasks: Engage with customers on social media and ensure accurate information delivery.
- Company: Join Govia Thameslink Railway, a leading transport provider in the UK.
- Benefits: Enjoy a 12-month contract with opportunities for growth and learning.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Strong communication, problem-solving, and organisational skills are essential.
- Other info: This role is based at Three Bridges and requires an EU work permit.
The predicted salary is between 28800 - 43200 £ per year.
Now looking to recruit 2 Social Media Advisors\’ based at Three Bridges (ROC) on a 12 month Fixed Term Contract/Secondment
We are looking for someone who is able provide excellent communication via social media channels as well as working with a small group of advisors covering both Customer Care and Information to ensure excellent customer information and communication. Liaising with colleagues across the Customer Relations, Operations and Communications functions is essential to deliver a consistent and up to date message, drive advocacy, spot trends and deliver excellent customer service.
If you can bring the following skills to this role we would love to hear from you:-
Skills
- Excellent customer service skills
- Excellent planning and organisational skills – able to prioritise effectively and assimilate complicated messages
- Good communicator with an ability to provide an excellent customer response in a busy environment
- Ability to solve problems and resolve issues and work to tight deadlines in a fast paced environment
- Hands on, energetic and dynamic
- An analytical and results focused approach
- Self motivated with a willingness to learn and take initiative
- Work in a sensitive and confidential manner
- Able to multi-task and manage/prioritise workload
- Good IT skills (Word, Excel, Powerpoint, Internet including social media platforms)
Full job description attached.
Social Media Advisor (FTC/Secondment) employer: Govia Thameslink Railway
Contact Detail:
Govia Thameslink Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media Advisor (FTC/Secondment)
✨Tip Number 1
Familiarise yourself with Govia Thameslink Railway's social media presence. Engage with their posts and understand their tone and style. This will help you tailor your approach during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've effectively handled customer queries or issues on social media in the past. Be ready to discuss these scenarios in detail during your interview.
✨Tip Number 3
Network with current or former employees of Govia Thameslink Railway on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the application process.
✨Tip Number 4
Prepare to discuss how you would handle specific social media scenarios relevant to the role. Think about potential customer complaints or inquiries that could arise and how you would address them effectively.
We think you need these skills to ace Social Media Advisor (FTC/Secondment)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Social Media Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases your relevant experience in social media management, customer service, and communication. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your planning and organisational skills, as well as your proactive approach to customer service. Make sure to mention any experience you have with social media channels.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Govia Thameslink Railway
✨Showcase Your Communication Skills
As a Social Media Advisor, strong communication is key. Prepare examples of how you've effectively communicated with customers in previous roles, especially in busy environments. Be ready to demonstrate your ability to convey complex messages clearly.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of specific instances where you resolved customer issues or handled tight deadlines. Highlight your analytical mindset and how it helped you achieve results.
✨Highlight Your Team Collaboration Experience
This role involves working closely with a small team. Share experiences where you've successfully collaborated with others, particularly in customer care or information roles. Emphasise your proactive approach and how you contribute to team success.
✨Prepare for Scenario-Based Questions
Be ready for scenario-based questions that test your ability to handle sensitive information and multi-task. Think about how you would manage conflicting priorities and ensure consistent messaging across channels.
