Govia Thameslink Railway is seeking a Senior Customer Analysis & Reporting Manager to turn data into strategic insights that drive growth and customer experience across the network. You will lead analytics, build dashboards, and partner with senior leaders to shape customer strategy.
Ideal candidates have strong customer analytics experience, advanced SQL/Power BI/Tableau skills, and a proven ability to translate data into actionable recommendations while developing a high‑performing team with
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Senior Customer Analytics & Strategy Lead employer: Govia Thameslink Railway
Govia Thameslink Railway is an exceptional employer, offering a dynamic work environment where customer service excellence is at the forefront. With opportunities for training and apprenticeships, employees can grow their skills while enjoying a supportive culture that values teamwork and proactive service. Located in a vibrant area, our stations provide a unique chance to engage with the community and make a real difference in people's travel experiences.
