At a Glance
- Tasks: Deliver outstanding customer service on the platform and in the ticket office.
- Company: Join a dynamic team at a leading transport company.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Must live locally and have independent transport for early shifts.
- Why this job: Be the first point of contact for customers and make their day better.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
As a Sales/Station Assistant GPR you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day.
Please note this is a multi-functional role, you will both be working on the Platform and on the Ticket Office. Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays.
As a Sales/Station Assistant GPR you must be able to demonstrate a ‘can do' attitude, strong customer focus and excellent communication skills, all with the customer at the forefront. Working on a shift basis, including weekends, this role is multi-functional and delivers customer service activity across the station including ticket office and platform activities.
On a day to day basis you will be in the Ticket Office or on the station dispatching the trains and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet. You will also be responsible for keeping the station operational and assisting customers where necessary.
Experience / Skills / Requirements- A proactive approach coupled with passion and ability to support and develop your team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Confidence to make decisions in a customer focused manner and carry out instructions effectively.
Sales/Station Assistant GPR- Hatfield employer: Govia Thameslink Railway
As a Sales/Station Assistant at our Hatfield location, you will join a dynamic team dedicated to providing exceptional customer service in a vibrant and supportive work environment. We prioritise employee growth through ongoing training and development opportunities, ensuring that you can advance your career while enjoying the benefits of working locally with a flexible schedule. Our commitment to a positive work culture means you'll be part of a team that values your contributions and encourages a proactive approach to customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Sales/Station Assistant GPR- Hatfield
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about delivering outstanding service.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when discussing how you’d handle tricky situations during the interview.
✨Tip Number 3
Be ready to showcase your ‘can do’ attitude! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your proactive approach and passion for customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to make a difference at the station.
We think you need these skills to ace Sales/Station Assistant GPR- Hatfield
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering outstanding customer service. We want to see how you can make a difference in our customers' journeys, so share any relevant experiences that showcase your commitment to helping others.
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Sales/Station Assistant role.
Demonstrate Your Problem-Solving Skills:Since you'll be dealing with customers in various situations, it's important to show us how you handle challenges. Include examples of how you've effectively managed difficult customer interactions or resolved issues in the past.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you started on your journey with StudySmarter!
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Customer Service Basics
Since this role is all about delivering outstanding customer service, brush up on the key principles of great service. Think about examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview!
✨Familiarise Yourself with the Role
Take some time to understand what a Sales/Station Assistant does. Research the ticketing system mentioned in the job description and be prepared to discuss how you would handle common scenarios, like assisting customers with ticket purchases or managing busy periods.
✨Show Off Your Communication Skills
This role requires excellent communication skills, so practice articulating your thoughts clearly. You might want to prepare answers to common interview questions that showcase your ability to communicate effectively, especially in challenging situations.
✨Demonstrate Your 'Can Do' Attitude
Employers love candidates who show enthusiasm and a positive attitude. During the interview, express your willingness to take on challenges and your commitment to providing exceptional service, even during busy shifts or tough customer interactions.
