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- Tasks: Assist customers with ticket purchases and provide excellent service at Luton Airport Parkway.
- Company: Join Govia Thameslink Railway, a leading transport provider in the UK.
- Benefits: Enjoy flexible shifts, competitive pay, and opportunities for growth.
- Why this job: Be the first point of contact for customers and make their journey memorable!
- Qualifications: Must have strong customer service skills and live locally with independent transport.
- Other info: Role involves working at various stations and may require standing for long periods.
The predicted salary is between 24000 - 36000 £ per year.
Do you have a passion for customer service? We are currently looking for talented individuals who are passionate about delivering outstanding customer service. As a Sales Assistant GPR you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day!
Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays.
On a day to day basis you will be in the Ticket Office or on the station proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet. You'll have the attributes described below to provide the best possible service. You will also be responsible for keeping the station operational and assisting customers where necessary.
Experience / Skills / Requirements- A proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Confidence to make decisions in a customer focused manner and carry out instructions effectively.
Please note that as this role is a 'General Purpose Relief' you will be obliged to work at other stations covering Bedford - Cricklewood area as and when required.
Sales Assistant GPR - Luton Airport Parkway (covering TL North stations) employer: Govia Thameslink Railway
Contact Detail:
Govia Thameslink Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant GPR - Luton Airport Parkway (covering TL North stations)
✨Tip Number 1
Familiarise yourself with the local area around Luton Airport Parkway and the other stations you may cover. Understanding the routes, ticketing options, and common customer queries will help you stand out during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This role requires exceptional customer interaction, so being able to demonstrate your experience will be key.
✨Tip Number 3
Since this position involves working shifts, be ready to discuss your availability and how you plan to manage transport to ensure punctuality. Highlighting your commitment to being reliable can make a strong impression.
✨Tip Number 4
Brush up on your numerical skills, as you'll need to handle ticket sales and transactions accurately. Consider practicing basic maths problems or using online resources to boost your confidence before the assessment.
We think you need these skills to ace Sales Assistant GPR - Luton Airport Parkway (covering TL North stations)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Assistant GPR position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Experience: Since this role focuses heavily on customer service, make sure to include specific examples from your past experiences where you delivered exceptional service. Use metrics or feedback to demonstrate your impact.
Showcase Communication Skills: As effective communication is crucial for this role, ensure your application reflects your ability to communicate clearly and confidently. Consider including examples of how you've successfully managed customer interactions.
Local Knowledge and Transport: Mention your familiarity with the local area and your independent transport arrangements in your application. This shows that you understand the shift requirements and are prepared to meet them.
How to prepare for a job interview at Govia Thameslink Railway
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate that you understand the importance of making a positive first impression.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've had to manage difficult customers or resolve conflicts. Highlight your ability to stay calm under pressure and how you effectively found solutions, as this is crucial for a role that involves dealing with various customer needs.
✨Familiarise Yourself with the Ticketing System
Although you may not have direct experience with their specific ticketing system, showing that you are tech-savvy and willing to learn can set you apart. Research common ticketing systems and be ready to discuss how you would adapt to new technology quickly.
✨Highlight Your Flexibility and Local Knowledge
Since the role requires working at different stations and varying shifts, emphasise your flexibility and willingness to adapt. Additionally, having knowledge about the local area and transport options can show that you're prepared for the demands of the job.
